Hello and thank you for scheduling your CPAP Repair estimate. We appreciate you choosing Altra CPAP Repair, an Altra Service Professionals, Inc. Company.
Click the button below to generate and print a free pre-paid shipping label through UPS (U.S. customers only). You may need to allow pop-ups for this function to work.
What’s next?
You will receive an email confirmation with all of this information. Please retain it for future reference.
Package your machine and bring it to a UPS drop off location. Don’t forget to bring your UPS shipping label! Please use a box large enough to fit your machine, accessories, and packing material such as bubble wrap. If you do not have packaging materials, you can purchase them at your nearest UPS Ground drop off location. Be sure to include main accessories such as humidifier (without water) and power cord. Please, do not send disposable supplies such as mask, tubing, cannula, etc.
Once we receive your machine, we will evaluate it and determine the problem and associated cost to repair. We will email an estimate at that time for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you, usually within 3 business days.
Don’t want us to pay for the shipping? No problem. Feel free to use the carrier of your choice. Our shipping address is:
Altra Service Professionals, Inc.
815 NW 25th Ave Unit A
Ocala, FL 34475
Attn: CPAP Repair Estimates
Thank you for choosing Altra CPAP Repair!
*CPAP and BiPAP machines are prescription devices regulated by the FDA. We do NOT need a prescription to repair your machine. We do need a prescription if you want us to CHANGE the pressure from what the machine is currently set. In some cases, your settings may not be able to be retrieved from your machine. In this case, we will return the machine set to factory defaults, unless we receive a doctor’s prescription with the pressure settings.
What a positive experience at Altra! From the ease of shipping, to the communication and detailed explanations of service needed. I can't recommend them enough. I live in the Northeast and it was like dealing with someone next door. It was also very affordable for someone on a fixed income. Thanks very much too, to Anthony Ingham and Laurie DeChello. It was nice to see some real names to make the experience personal. Good job everyone at Altra!Gary B
My cpap quit in the middle of the night. My medicare provider was no help. I delivered it to Altra the next day and before I was out of the parking lot they had identified the problem (the power pack was shot), and had a new part in hand. It was the happiest repair service experience ever. These folks are great!
Altra CPAP Repair is an amazing company. They have been servicing my Respironics CPAP macine now for 9 years. In that time they have gone above and beyond what would be expected from a service company multiple times but this last and most recent repair shows they are a company with a heart as well. I am on a fixed income and cannot afford to buy another new CPAP machine. I requested service and was told they could no longer work on this machine as Respironics no longer makes it and therefore doesn't support any parts replacement. However, Tony Ingham who I have had the pleasure of working with directly with their company in the past told me to send it in and they would dig up some parts to get it working again. Sure enough they had it repaired and back to me within 1 week. I want to thank Altra CPAP Repair and especially Tony Inghasm for their great service and customer support over the years and for caring about more than money. Obviously its a business and profit is the bottom line but they have shown me that satisfied customers and caring about individuals is also extremely important to their company. Thanks Altra and many thanks to Tony Inham!Mark Linebaugh
