The CPAP Repair Process
Step 1: Getting your CPAP machine to us: Click Schedule Service to be directed to our service request form. Enter the necessary information and click “Submit”. Next, you will be redirected to a confirmation page, which will also be emailed to the address provided. Click the printer icon on the confirmation page to be directed to our UPS shipping label page. Once again, enter the necessary information and click “Process Shipment”. Please note to enter the weight as a whole number only, no letters or decimals. Not sure of the weight? Enter your best guess. Package your machine and bring it to a UPS drop off location. Don’t forget to bring your UPS shipping label! If you do not have packaging materials, you can purchase them at your nearest UPS Ground drop off location. Be sure to include main accessories such as power cord, humidifier, etc. Please, do not send modem or disposable supplies such as tubing, mask, etc. Don’t forget to make sure the humidifier water chamber is empty and dry.
Step 2: The Repair Once we receive your machine, we will log it into our computer tracking system and send you an email advising that we have received your machine. Next, we will schedule your CPAP machine for an evaluation, usually within a few days. Once completed, we will email you a detailed evaluation along with an estimate of cost for the repair. If approved, we will email an invoice for the total repair cost, including return shipping. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you, usually within 3 business days, depending on current work volume and parts availability. If declined, we will email an invoice for the return shipping only. If you would like to scrap and recycle your machine, the return shipping fee is waived and there will be no cost to you. We do not charge a fee for the evaluation. Revised Estimates: There are times when we complete the repair and it fails during the post repair calibration and run-in process. In this situation, your machine may require additional parts, in which case you will receive a revised estimate with the additional amount due. You can either approve the additional amount, or reply to the email to decline the repair. If declined, we will refund the original payment, less the return shipping cost.
Step 3: The Return Once the repair has been completed, calibrated, burned-in, and has passed all of the post-repair testing parameters, we will package your unit and ship it back to you via UPS Ground. Once shipped, you will receive an email containing a copy of the paid invoice along with the tracking number. Expedited shipping is available upon request for an extra charge.
Quick and painless repair of my ResMed 10. Turnaround time exceeded promised return. Repair... price was reasonable and included shipping for me. Couldn’t ask for a smoother process. Plenty of communications too at every step of the way.read more
17:53 28 Nov 22
Very helpful and fast repair service! We went to their Florida office and they repaired my... husband's Cpap machine in 1 1/2 hours. They also tracked down the Canadian warranty for him. Smooth, awesome operation. THANK YOU.read more Dropped off my wife's everflo Q for service. The concentrator was repaired and sent back to... my home in a very timely manner. The company keep me in the loop the entire time. Would highly recommend. Thanksread more Stay away from this place. They advertise that they can fix anything but could not fixe my... Resmed Bipap, first I need a part from rested that took two weeks, then the Technician was busy , then I needed another part that is in backorder...I requested a refund and have note received it.read more So far the service department in both Reliable Respiratory and Altra Service Professionals has... bee excellent. The machine is on its way to be serviced and I have faith it will come back good as new. I will post an update.read more I had them repair my Airsense 10 and I was happy, for a couple days. The machine started... shutting off on its own within a week of spending $500 on a repair. I sent the machine back and they now claim it hit water damage in the few days I used it and so nothing is under warranty. Total bogus. I am having it shippped back to me..AT MY EXPENSE! My cpap was out of warrantee in less than a month. I don’t trust this company now. I wouldn’t use them if I were you.read more I am very satisfied with your service. The repair service was both excellent and rapid. You... saved a machine I feared was beyond repair.read more Fast turnaround, great communication! Highly recommend My Eclipse 5 was 4 years old and not providing sufficient oxygen at any setting. They... repoured the sieve beds and replaced filters and it works better then ever. Great turn around time and not expensive.read more Service responded with estimate quickly and well within my budget. Once given the OK to... repair, my Sequel 5 was sent back to me in a few weeks and looked and worked like brand new.I would recommend Altra Service to anyone in need of a cost effective repair on their equipment.read more Sending your machine to a CPAP repair place with all of the scamming going on online can be a... little uneasy. But I have to say after scheduling to have my machine repaired it didn’t take long to realize these people are on the level. Everything went just as they said it would and they responded immediately with any question I had. Got my machine back right on time and it saved me a bundle over buying a new machine (including specialist appointments). Can’t recommend them enoughread more Repair was done quickly and efficiently. I found Altra CPAP Repair through extensive web search. I had them replace the motor/blower in... my ResMed S9 that had 22,842 hours on it. That motor/blower was nearing it's life's end and was getting louder, a sure sign of the bearings about to go out. For a flat rate, Altra replaced the motor/blower and then a full diagnostic on the ResMed S9 machine and it passed all tests. Much better and more cost effective than trying to replace it! Now I can get another 6 years out of this excellent machine! Thanks Altra!!read more Altra Service Professionals is excellent. If you need repairs on your CPAP machine ASP is the... way to go. They were very professional in handling my CPAP repairs. They kept me updated on the repair progress and the cost was reasonable. My CPAP machine is in excellent working condition. It's like a new machine. I highly recommend ASP for CPAP repairs.read more
Orlando “Aviation4life” N.
16:47 21 Oct 22
Googled cpapp repair, and found Altra. I checked their website and reviews. Set up to send it... in and did. Received email with estimate, used PayPal to pay. Next day Cpapp was repaired and received back to me in 2 more days all fixed. Great Service and kept me informed. Thanksread more
19:03 20 Oct 22
Great place! They have affordable prices, quick turnaround time, they are very professional,... and are very knowledgeable about the CPAP machines.read more They did a fantastic job repairing my husband's cpap. I worried since I sent it to the... Florida facility as Hurricane Ian approached. The unit arrived there just after the hurricane, and they had it repaired within hours of sending me a quote. It sounds just like new!!!! I would highly recommend to anyone having problems with their unit. This was far easier than I thought it would be!!!!! Thanks everyone!read more
Dana Ulmer S.
15:11 14 Oct 22
Very pleased with the process and the info provided about the progress of my repair. Really happy with the repair job and the professionalism of Altra. Definitely would recommend... and would use them again.read more I was very pleased with the professional way my repair was done. Everything was handled... smoothly by email step by step. Everything I needed was explained and what I needed was emailed to me promptly. Every email was promptly answered. I received my CPAP machine back in exactly two weeks, very carefully wrapped. It was sent and returned by UPS. This time was included in the two weeks from SC to Florida. I highly recommend them.read more My wife's CPAP needed repair and was out of warranty and not yet eligible for a new CPAP... through Medicare. Our local CPAP Store suggested Altra. I contacted them. They sent me a mailing label. I boxed the machine and took it to the UPS Store. They handled the packaging. Altra paid for the mailing. When Altra got the package they advised me an estimate would be coming. A few days later I got an estimate to fix it. I told them to go ahead and charged teh estimate to my credit card. About a week later, I got an E-mail that the repair was complete and would be sent to me by UPS shortly. A few days later I got it and it is back working fine. All in all a very pleasant experience dealing with Altra.read more Turnaround time was excellent . The whole process was quick and easy. Would not hesitate to... use the service againread more
01:57 30 Sep 22
Restored to perfection in a reasonable period of time at a reasonable price. Tough to as for... anything more.read more Corrected my problem.Works like new. Absolutely the best and fastest service and repair I've had in years! Excellent communication... throughout the whole process.read more Testing & repair was done very quickly, would not hesitate to use them again for any problem Personable, honestly I don't know if that was the best price but, I needed it so I got it, got... in timely manor and easy to payread more Super easy to deal with. Quick process Need to update website - CPAP repair process from the time it left my house to the time it was... returned was almost a month and that was with my requesting updates and approving and paying for the repairs within minutes. If you rely on your CPAP , be aware you are going to be without it for a while. Machine seems to be like new, so I’d say the workmanship is good.read more Very good communications, Repair was completed exactly as explained and for the estimated... price. My machine works like new again. I'm very satisfied with their service and will use again if needed.read more They were good communicators, checked out my insurance coverage, and got my machine restored... and back to me quickly. I couldn't have asked for more. Phillipsread more
20:49 23 Sep 22
Repaired device to perfect operating condition I am so impressed with Altra CPAP service and speed it took to have my CPAP machine returned... fully functional with a new motor. I will highly recommend this company as the best.read more I have used ASP for repairs to two of my CPAP's and in both instances the service was... impeccable with excellent "turn around" times and their prices were excellent when compared with comparable service facilities. I highly recommend them to anyone needing CPAP repairs.read more Professional services Great communications quick response I will definitely use this company... again Quality workread more ASP did a perfect job repairing my "Cpap" machine. They set all the levels and parameters back... to what they originally were. They tested everything on the machine, and included the readouts in the box. You could not ask for a better repair process. Bob D did an excellent job repairing my airsense 10 "Cpap" machine!!!!read more Fantastic service , In and out in about an hour and all issues resolved. Highly recommend. My ResMed CPAP developed a noisy blower after several years of daily use. Since my local... company would prefer selling a new unit rather than repairing a good one, I found this company online. Based on the reviews, I gave them a try. They offer a very streamlined process. Simply request a UPS label for your box and drop it off. Within few business days, they emailed me with a flat rate quote of $275. It was paid through the attached link, serviced, and shipped back to me. 6 days total. The machine looked like brand new. Money well spent, breathing again...quietly.read more Easy to do everything online from submitting a request for a repair to getting a UPS label to... getting them to inspect and advise as to the issue, payment, fix and return. Had a blower motor assembly go bad and it sounded like an 80 year old man with COPD! Fixed rate pricing. Back to me in a very reasonable time. My Resmed Airsense 10 is probably quieter than it has been in months. Back to factory quiet. The most important is the fair and reasonable cost and the quick turn. Less than 10 working days.read more Great job of repairing my Resmed AirSense-10! Thanks! This company, Altra Service Professionals repaired my CPAP machine in a weeks time. I mailed... it on a Friday and had it back the following Friday and it is working great again. Great service and great company. I would highly recommend. Thank you.read more Fast service with reasonable prices. Very happy with my repair and the customer service... receivedread more Such an excellent service, we had to send the simply go machine from overseas which was very... stressful but they always respond my e mails and question in such a nice way and deliver a great job with the machine we couldn`t be happier thank you altra service, for us these means a lot.read more
graciela ines olmos T.
01:33 01 Sep 22
Machine works better than when i bought it!!Fabulous job!! Quick service and inexpensive. The device works better than it was when it was new.
09:58 26 Aug 22
I use them twice and have my CPAP machine repaired and returned next day. I needed to contact to receive update on my repair after sending it. They also stated that I... would receive an invoice to pay before work was to be done. I didn't get one but while I was in my Paypal account, I saw the charge to be paid there...??? So I paid right then. After that, I received my machine promptly. Also, the cost of repair was 50% cost of the machine itself!! Positive, the machine works better than it has the past year or two.read more
14:35 23 Aug 22
I HAVE WAITED FOR YEARS TO FIND THE RIGHT COMPANY TO FIX MY CPAP MACHINE AND MAN DID I GET... LUCKY!THIS COMPANY DID AN AWESOME JOB WITH EVERYTHING. I GOT IT BACK A DAY EARLY AND IT WORKS PERFECT!I RECOMMEND THEM TO EVERYONE!read more This is the second time using this service. We are pleased with the quality of work and urgent... response to our request . They have excellent shipping and diagnostic logistics . We will definitely recommend this company to our friends and family .read more Used them twice and both times the repair and the communication was excellent! I will keep... using and recommend you do as well.read more I'm so impressed with Altra I hardly know where to begin. I first brought my faulty machine to... Lincare where I originally obtained it. They sent it to ResMed. Now this is a medical device but neither Lincare nor ResMed anything like a loaner or demo or any kind of substitute for my machine while it was being repaired. Lincare never contacted me to let me know the status of the machine. Did ResMed get the machine? Could they repair it? When would I get it back? Crickets. After I called them several times they told me that the repair at ResMed would take 8-10 weeks! I had them send the unrepaired machine back to me.I then discovered Altra and called them. They told me it would take about 1-1/2 weeks and they even published the estimated repair costs on their website. As soon as I got the machine back from ResMed I sent it to Altra. Their process is simple and straightforward. The most complicated part is dropping it off at a UPS store which is - ummm, not complicated.I got an acknowledgment of receipt and a repair estimate within a couple days. I had a question about the estimate and emailed them. Surprise! An actual human responded to my question in a couple hours. I approved the repair and had the machine back in 8 days.These folks have their act completely together. I heartily recommend them for CPAP repair. Very, very impressive performance.read more Amazing service and professionalism.Repaired my device in 24 hrsI was thrilled and would do... business with them again in a heartbeatHighly recommend A+++read more Positive experience with this company. Took several months to get parts but not there fault.... Equipment received back in good working order. Customer service very helpful and understanding of my situation.read more Altra is excellent. The entire process is very easy. All you have to do is submit your... request, print your shipping label and drop the package off at UPS. Turnaround time on estimate was very short, and the machine came back, expertly packed and works like new. Altra has repaired my Resmed twice and result has been the same. Great turnaround, service and price.read more Contacted Altra, sent my machine which was under warranty, they replaced the noisy blower... motor, and sent it back with a detailed service record. All for the cost of a UPS ground shipment. Thanks for a great job!read more
22:37 11 Aug 22
The customer service, repair service and price were excellent!The turnaround time was also... excellent. My machine is super quiet and I'm thrilled. Thanks Altra.read more They will not clean refurbished parts, and they do not replace filters.This is in reference... to Sieve Bed Canisters or Assemblies, and compressors or pumps.From experience I have also noticed purity rates are not actual to refurbished labels, if not either leaking pressure, or just a bad repour.read more
00:15 27 Jul 22
Shipped my CPAP to them on Saturday morning. They received, repaired, and had my unit back in... the mail on Monday! Turnaround time was less than a week, and my unit runs like a champ. Laurie was my point of contact there and was a pleasure to work with. If your CPAP dies, you want these guys on your team. A+++read more Although my CPAP machine was repaired as needed, Altra CPAP Repair mishandled the return... shipment. OK, mistakes happen, but what is most disappointing, they could have taken steps to rectify the shipping problem and they did nothing. In the end, I had to resolve the problem with UPS and drive 80 miles to pick up my package. If they drop the ball, they should at least pick it up.I am updating my review in response to the comments from the owner of Altra CPAP Repair:I posted this review for the benefit of future customers. When there was a problem with return shipping, Altra CPAP Repair did not follow through and resolve the problem. I stand by the facts as stated in my post.read more Repairs were not cheap. but they were excellent! Fast courteous service and it runs better and... is quieter than when it was new. I feel as if I have a new cpap machine now.read more WOW!- I cannot believe how fast the turnaround time was! Very easy to send in, pay and get... your item fixed in as minimal amount of time possible. Very responsive to all emails- great customer service.read more Perfect customer service. My machine was in and out within 3days. And most important it works... as if new. Want to thank the crew.read more
11:34 09 Jun 22
I ordered a refurbished AirSep NewLife Intensity 10L Oxygen Concentrator from Altra Service... Professionals. When I recieved it the unit was in good working condition. I ordered it be used while I use my Mild Hyperbaric Chamber (MHBOT). When I ran the tubing into the MHBOT the concentrator would not run as needed. I contacted Altra and sent it to them. They were so amazing and persistant at trying to find the solution. Bob, the best service professional I have ever met, spent many hours trying to figure out the issue. He was so kind, patient and helpful. Although, the machine tested out as working, they sent me another refurbished one that works with my MHBOT. I highly recommend this company!! Don't go anywhere else!!read more We are SO HAPPY with this service!! My mother accidentally dropped her POC machine, and... cracked the screen, making it unable to use. We sent an email, got a quick response, and we mailed the unit in for repair. When we received the machine back it was basically BRAND NEW. My mom is now able to leave the house again and has her freedom back. The whole process was simple, easy to understand, and very affordable!! It was great from start to finish. Would DEFINITELY RECOMMEND!!read more I recommend Altra C-Pap Repair. My C-Pap was making a loud humming noise. I mailed my C-Pap... to them on 5/4 and got it back on 5/12. They even checked to see if my machine was still under warranty, and it was! My only cost was for shipping the machine back to me. It was great to use my C-Pap last night and I got a good night's sleep again! Thank you, Altra, for your quick and excellent service! I would recommend Altra C-Pap Repair.read more
18:06 13 May 22
Excellent in all respects. VERY professional. My first experience with Altra was not positive and would have earned a two-star review. Parts... were delayed and I was unable to get any information from the front desk. Later in the process I contacted one of the officers and received an immediate and helpful response. Since receiving my oxygenator back, I contacted him again (from a campground) about a problem and, again, received an immediate response that was right on point. We were able to fix our oxygenator on the spot with the information he provided. For that reason, I give Altra a five-star review.read more very prompt and thorough....about to send in my back up machine that has the same problem as... the one I just had repaired.read more
19:31 11 Apr 22
Best customer service you could ever want. Just had my first experience with Altra in Ocala, FL - 5 stars. Spoke to Cassidy on the phone,... very courteous and professional. Took my Caire Companion 5 concentrator to them for warranty repair. Met with Cecilia upon arrival, also very courteous and professional. Had my machine repaired and ready to give back to me within three hours. Repair technician took the time to explain exactly what they found and what they did by way of repair. All in all a very positive experience - I would recommend these folks in a heartbeat!read more Had a problem with my CPAP ResMed Airsense 10. Sent it in for repair to Altra. They were... prompt in letting me know they recieved it and that it may still be under warranty. They checked it out and let me know it was under warrrenty and made the repairs and shipped it right back to me. It has worked well. I only had to pay the cost of shipping. They were excellent to work with and if I have any future problems with my machine I will be back. Great experience.read more Service rep was great and very helpful! Thank you Altra for repairing my CPAP! Customer service rep was rude. Hi my name is Jim and I live in a small town in Wisconsin, and I never do reviews but feel... that this time I need to let everyone know that they will love the service that Altra Professionals provide. I own a Resmed 10 auto and it started to make a wheezing sound so I contacted the company that sold it to me and they said they could fix it but it would take up to two months to repair and they could rent me a machine until mine was repaired. Well 4 months later and $379,00 I received my machine back and when I turned it on the pressure was so high I could not use the machine. Needless to say I felt scammed, the company said they were not sure why the machine did that. Not wanting to deal with them any more I went online and found Altra Professionals, I called them and a female representative answered, she was very courteous and answered all my questions, so I filled out the repair form and received my shipping label and sent in my machine. within a week they sent me an estimate for the repair and said if I want to get it fixed all I need to do is approve the repair, I did and the next morning received an invoice with the cost of the repair and a secure website for payment, I was happy to see they accepted Paypal! I sent the payment right away and within a week received my machine back and it worked like brand new it only took two weeks total to repair my machine and the repair work is warrantied for 1 year. They are a very professional and Courteous company and I will be doing all of my future repair work with them.Thanks Altra, Jamesread more Sent to Repair Authority just for routine service that wanted over $600 to rebuild something... that was working. I got it back and sent it to Altra Servic Professionals they charged me $45 for full diagnostic and routine service. You tell me who you think the honest merchant is.read more Altra was so very helpful and did a great job fixing my DeVilbiss concentrator. They worked... with me to allow me to drop it off, then they diagnosed it for free, and then fixed it while I waited. I know they also do repairs on shipped units, and are authorized service center for several brands.Great people and very knowledgeable. Don’t give up if they don’t answer the phone quickly. They are busy in the back doing good work!highly recommendread more I had my CPAP in for repairs as it had completely died and I rely on it. In less than two... weeks I received it back working as it did when new. Thank you so much! This is a very valuable service especially with new machines not being available for some time. Thank you again! I HIGHLY recommend this service!read more Dropped off my cpac machine for repair and had it fixed by the next day at Berlin CT office.... Great service,great people.read more My machine had been making leaking noises and acting up for months, then the fan just stopped.... I wrote emails to a number of companies that advertised that they repaired CPAP machines, with my model listed as one of the ones they repaired. I heard back from ASP almost immediately. One other company had written back the next day. I decided to go with ASP. The process of sending them my machine was easy. They notified me when they processed my shipment, with a complete estimate, including a gasket replacement. I immediately responded and paid for the service. Within a couple days they were shipping it back to me, which took two days. I don't remember my machine being so quiet. Very good job. I now know where to send my machine if I have any issues. Thank you.read more I had a ResMed CPAP that was approximately 6 years old. The machine failed to function and I... was told by my supplier that I would have to wait approximately 12 weeks for a new machine. This was wholly untenable. My supplier suggested that I try Altra CPAP Repair. It did take four weeks, start to finish, to get the machine repaired and returned but I received the machine yesterday afternoon and got the first full night of restful sleep that I have gotten in over 8 weeks. The motherboard on the machine failed and it was expensive to repair but I would do it again in a heartbeat.All of the personnel at Altra were helpful and professional. Great experience!!!read more Fast repair and kept me in the loop the whole time. Will definitely use again. My CPAP machine was making a growling noise. My provider told me that it was probably a... motor, but unfortunately was 2 mos out of warranty and of course, insurance wouldn’t replace it for another 3 years. They gave me their number, and I sent it in and got it repaired for about 1/4 the cost of a new one. Got it back and it’s as quiet as can be.read more Found Altra on line. Reviews sounded great. I found out that going to Respironics was going... to take a while in fact a time period could not be confirmed. Talked with Altra rep and told them what noise my Airsense 10 was making and they gave me a general quote which was good. They sent the paper work on line, I filled it out, they sent a shipping label on line and I mailed the machine by UPS. About 3 days later I got an email telling me what they found and how much it would cost which was the amount I was quoted on the phone. I paid by Paypal, they replaced the blower motor and I received my 100% functioning CPAP by UPS. All together it took about 7 working days. I am very pleased with the whole experience.read more
Robert L & Teresa Massey M.
20:33 10 Feb 22
Very honest with the service. You can not desperate since they always are in touch by e mail. ... Thanks.read more Excellent service for all my product. Great Technicians.
Stan Thomas B.
04:40 06 Feb 22
Great Service. What a pleasure to do business with this company. They were quick to respond,... quote was reasonable, and i got it back as promised in perfect working condition. Thanks again.read more I had a noise problem with my CPAP machine and was told my machine was past the warranty and... that I could not get another through Medicare until 2024. Then I found Altra service Professionals by phone calls and on Line. They were very efficient and polite and informative while explaining that they could repair my machine. They sent me the estimated cost and UPS delivery information immediately. I mailed the machine to them and within four days it was delivered back to me and was working perfectly. It was unbelievably fast and I would recommend them to anyone needing repairs on their CPAP machine.read more Always good doing business with Altra Service , Honest ,dependable and affordable they have... taken care of Three different home units and 3 portables no complaints other than their emails going to Junk foldersread more I am very disappointed with this company. I think they are trying to take advantage of people... who need help, since there are few, if any, other companies doing this type of repair. Not only was their estimate way over the top, which I can deal with, but the attitude of the staff I spoke to was really poor. Very sarcastic to me when I asked some questions. That's why I am writing this review. I'd give them no stars if I could.read more AAA+ service, quality and value!I highly recommend as a service and repair company. Altra... repaired my cpap for the fraction of the cost of a new unit.They got it back to me very quickly as well. I’m 110% satisfied!!!read more Did not get through to anyone and left a message for a return phone call as requested and no... phone call received. Will try again tomorrow.read more The machine looked almost new. I tested it immediately. Every function worked twice as good... as it did when it was new. It was packed for return very carefully. It took some time to get back because of all the ports being closed. It was a little hard to be patient but well worth it. They will get all my business in the future.read more EXCELLENT CUSTOMER SERVICE.VERY COMMITTED TO SERVICE AND HELP.-JEROMY I had two Phillips Simply-Go portable concentrator repaired at Altra POC. Not only was the... repair superbly accomplished, but the experience from start to finish was outstanding, even though there was a long wait for the second repair. Superb team!! The cost was reasonable and it was a pleasure working with Altra. Thanks.read more Found these guys while searching for repairs as a lot of locals won't work on what didn't... sell. Shipped it to Altra, they let me know it arrived. Then couple days later contact was made with repairs needed, gave them a call ok'd repairs with payment. Received CPAP several days later and is working as it should. Will definitely be using again as needed.read more Easy to ship to Altra, assessed my cpap about 3 days after sent and sent estimate of $272. ... Right after responded and paid communicated that would be done soon, about another 3 days. Repaired it quickly and emailed that had shipped. Had it back in about another 4 days so 10 days overall. Was whistling every time I breathed out, wife ready to shoot me. At least as good as new now and about 4 years old so was beyond warranty but prior to 5 year replacement coverage, so much cheaper and I'm still alive. Very pleased with service and their responsiveness and communication. Highly recommend!read more Lived with a noisy CPAP for too long as I hemmed and hawed about buying a full new... replacement. So glad I found this place! Good turnaround time, reasonable price, and my CPAP is whisper quiet again.read more