User reviews are so important in this digital age. It is a way for a potential customer to become more comfortable with an “internet” company by reading reviews from actual customers. If you are reading this, please consider leaving a review based on your experience with Altra CPAP Repair. To all that take the time to write a review, whether here or on another site, thank you for sharing your cpap repair experience!
I sent my unit for repair. Was told it was obsolete and they did not have parts so they could not fix it. I asked Anthony who contacted me to please take a second look. He did and did some testing and found the part I needed. Their customer service is the best, keep it up. I havn't even turned it on yet but will still give them 5 stars, great company!
The people at Altra were professional, helpful and extremely pleasant to deal with. They responded to my questions promptly, kept me informed as to how the repair was proceeding and bent over backwards to deal with some special needs that I had. If I have need any further help in the future I will use them again for repair services.
Let me tell what a good business ethic is. Altra absolutely has one. I have a machine that I couldn't figure out how to change the filter on. I chatted with someone from Altra and they told me what to do, for the unheard of price of FREE! So since they charged me such, they have gained a customer for the rest of this life, I have. Thanks, Oxygen is flowing! Didn't realize how little had been coming through till the new filter was put in...Again thank you for the GREAT, customer experience!
SLA honored for estimate and repair. Mom-and-Pop outfit but superb fielding from Connecticut office helped out tremendously to soothe my impatience.Unfortunately, the cryptic response to my post-service request for assistance leads me to believe that local service (if available) is the more prudent way to proceed.A new board was installed and no check was performed on writing to an SD card by the service technician - I did not foresee this exception. I will use a new SD card (after formatting it, of course).
Sent floor model oxygen concentrator from Texas to Ocala, Fl for repairs. Very easy online shipping arrangement. Concentrator returned within 2-3 weeks in good repair. Total costs including shipping both ways about $230. Sending second unit today and will follow up with new rating on this unit including repair costs. Seems to be honest, strait forward service provider. Recommended.