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Frequently Asked Questions

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Should I repair my CPAP or buy a new CPAP?

CPAP repair costs depend on the model and problem. In general, we typically advise if you can repair your CPAP for less than 50% of the cost to buy a new CPAP machine, then it is worth repairing. Other considerations include if you have access to a prescription and if you will be required to have another sleep study. When purchasing a new machine, your insurance or provider may require either of these items. When you repair your machine, we do not need a prescription or sleep study since you already own the machine.

We do sell a few new CPAP machines with very competitive pricing. This is a great option if your CPAP repair is too expensive, are looking for a second CPAP machine to use as a backup unit, or a travel CPAP machine. If you have a prescription and would like more information such as available models and our latest pricing, please send us an email or give us a call.  Click on the banner above to contact us, email us at info@altraservice.com, or call our toll free number at (888) 551-5267.


I still have a question. What is the best way to get an answer?

Click on the banner below to contact us or send us an email at info@altraservice.com. We also have a toll free number at (888) 551-5267. I have to be honest, though. There are times when we are not able to answer the phone and you will be asked to leave a detailed message. It is for this reason that we believe email or the contact us form are the best way to get in touch with us.


How do I pay for my repair?

Once the estimate is approved, we will email an invoice to you with a link to make a secure payment. Once paid, we will complete the repair and return the machine to you. We accept Visa, Mastercard, Discover, AMEX, and PayPal. You can also make a payment over the phone or mail a check.


What is your repair process?

Once we receive your machine, we will evaluate it and determine the cause of failure, parts needed, and cost. We will email an estimate at that time for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you.

If your machine requires a more expensive repair than originally quoted, then you will receive a revised estimate with the additional amount due. You can either pay to approve the additional amount, or decline the repair. If declined, we will refund the original payment, less the return shipping charge.

There is no charge for the evaluation if a n estimate is declined.


Do you have a repair depot in my area?

We perform our CPAP repairs at our repair center in Ocala, FL. Local customers are welcome to drop off their machine during normal business hours. The majority of machines are shipped to us with our free UPS shipping label. Schedule a repair today to print off your label. It’s fast and easy, so give it a try.


Where are you located?

We are located in the beautiful city of Ocala, FL – horse capital of the world!


Why should I choose Altra CPAP Repair to fix my CPAP or BiPAP machine?

There are so many reasons…where do we start…

  • Factory authorized and trained CPAP repair technicians – experience matters!
  • Honest and accurate CPAP machine evaluations – we are experts in CPAP machine repair.
  • Fast service – we know you need a good night sleep (and so does your spouse)!
  • Free Repair Estimates.
  • Free inbound UPS shipping label.
  • Affordable – commercial pricing for everyone! Not a business? That’s ok. Your price will be the same as if you were!
  • Better Business Bureau (BBB) accredited – need we say more!
  • Give us a try – you won’t be disappointed!

Do you really offer free shipping?

When you schedule a repair through our website, you can print a free UPS shipping label to send us your machine. If the machine is not repaired and you would like it back, we charge the shipping cost listed in the estimate to return the machine to you. Free inbound shipping for for our continental U.S. customers only. Customers in Canada and other countries are responsible for shipping to and from Altra Service Professionals.


How much will it cost for a CPAP repair estimate?

$0. Nothing. Nada. Rien. Gar nichts. Niente. No matter how we say it, an estimate is always free!


How much will it cost to fix my CPAP or BiPAP machine?

Repair costs vary by model and issue. Please check out our price page for an approximate cost to most major issues.


How long will it take to repair my CPAP or BiPAP machine?

Our typical repair turnaround time is 3 business days after payment is received. We carry most parts in stock; however, the occasional backorder will delay the return of your machine. In this case, the amount of time will be based on the manufacturer’s lead time.


Where is my model number and serial number located?

It varies for each model. It is either on the back or bottom of the machine. Don’t forget to remove your water chamber before moving the machine (if applicable).


 

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See what others are saying about Altra CPAP Repair!

SLA honored for estimate and repair. Mom-and-Pop outfit but superb fielding from Connecticut office helped out tremendously to soothe my impatience.Unfortunately, the cryptic response to my post-service request for assistance leads me to believe that local service (if available) is the more prudent way to proceed.A new board was installed and no check was performed on writing to an SD card by the service technician - I did not foresee this exception. I will use a new SD card (after formatting it, of course).read more
Matha Goram
Matha Goram
23:09 10 Sep 18
Sent floor model oxygen concentrator from Texas to Ocala, Fl for repairs. Very easy online shipping arrangement. Concentrator returned within 2-3 weeks in good repair. Total costs including shipping both ways about $230. Sending second unit today and will follow up with new rating on this unit including repair costs. Seems to be honest, strait forward service provider. Recommended.read more
David Carroll
David Carroll
22:31 26 Feb 18
Outstanding service from start to finish.
poppy11121
poppy11121
15:47 18 Mar 15