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Frequently Asked Questions

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Should I repair my CPAP or buy a new CPAP?

CPAP repair costs depend on the model and problem. In general, we typically advise if you can repair your CPAP for less than 50% of the cost to buy a new CPAP machine, then it is worth repairing. Our Flat Rate Pricing offers a cost effective solution for your CPAP or BiPAP problems.

We do sell a few new CPAP machines with very competitive pricing. This is a great option if your CPAP repair is too expensive, are looking for a second CPAP machine to use as a backup unit, or a travel CPAP machine. If you have a prescription and would like more information such as available models and our latest pricing, please send us an email or give us a call.  Click on the banner above to contact us, email us at info@altraservice.com, or call our toll free number at (888) 551-5267.


I still have a question. What is the best way to get an answer?

Click on the banner above to contact us or send us an email at info@altraservice.com. We also have a toll free number at (888) 551-5267. I have to be honest, though. There are times when we are not able to answer the phone and you will be asked to leave a detailed message. It is for this reason that we believe email or the contact us form are the best way’s to get in touch with us.


How do I pay for my repair?

Once we receive your machine, we will evaluate it and determine the appropriate Tier level. We will email an estimate at that time for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you.We accept Visa, Mastercard, Discover, and AMEX.


What is your repair process?

Once we receive your machine, we will evaluate it and determine the appropriate Tier level. We will email an estimate at that time for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you.

If your machine requires a more expensive tier than indicated, then you will receive a revised invoice with the additional amount due. You can either pay to approve the additional amount, or decline the repair. If declined, we will refund the original payment, less a return shipping charge of $15.

There is no charge for the evaluation if a revised tier invoice is declined.

Our Flat Rate repair pricing allows us to complete your repair as fast as possible. It’s as easy as 1, 2, 3!

  1. Choose the tier associated with the problem you are experiencing.
  2. Find your model on the chart.
  3. Locate the box that intersects with your model and tier level. That is your cost.
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Do you have a repair depot in my area?

We perform our CPAP repairs at our repair center in Ocala, FL. Local customers are welcome to drop off their machine during normal business hours. The majority of machines are shipped to us with our free UPS shipping label. Schedule a repair today to print off your label. It’s fast and easy, so give it a try.


Where are you located?

We are located in the beautiful city of Ocala, FL – horse capital of the world!


Why should I choose Altra CPAP Repair to fix my CPAP or BiPAP machine?

There are so many reasons…where do I start…

  • Factory authorized and trained CPAP repair technicians – experience matters!
  • Honest and accurate CPAP machine evaluations – we are experts in CPAP machine repair.
  • Fast service – we know you need a good night sleep!
  • Free Repair Estimates.
  • Free inbound UPS shipping label.
  • Affordable – commercial pricing for everyone! Not a business? That’s ok. Your price will be the same as if you were!
  • Better Business Bureau (BBB) accredited – need we say more!
  • Give us a try – you won’t be disappointed!

Do you really offer free shipping?

When you schedule a repair through our website, you can print a free UPS shipping label to send us your machine. If the machine is not repaired and you would like it back, we charge $15 to return the machine to you. U.S. customers only. Customers in Canada and other countries are responsible for shipping to and from Altra Service Professionals.


How much will it cost for a CPAP repair estimate?

$0. Nothing. Nada. Rien. Gar nichts. Niente. No matter how we say it, an estimate is always free!


How much will it cost to fix my CPAP or BiPAP machine?

Repair costs vary by model and issue. Please check out our price page for an approximate cost to most major issues.


How long will it take to repair my CPAP or BiPAP machine?

Our typical repair turnaround time is 3 business days after payment is received. We carry most parts in stock; however, the occasional backorder will delay the return of your machine. In this case, the amount of time will be based on the manufacturer’s lead time.

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