Frequently Asked Questions
Check our FAQ below for a list of our CPAP repair frequently asked questions. Don’t find the answer to your question? Click the blue chat box below or send us an email at info@altraservice.com
FAQ
Do you bill Medicare or insurance?
No. We are a repair center and not a homecare provider. We provided detailed documentation that you can provide to your insurance company for possible reimbursement.
How long will it take to have my CPAP repaired?
Once received, it typically takes 3 business days or less for the evaluation. This varies based on the current volume. Once approved, it is usually repaired in a day or two, based on current volume and parts availability.
How much will it cost to have my CPAP repaired?
We have a tiered pricing program. Please see https://cpap-repair.com/flat-rate-pricing/ for details.
Accordion Panel
There are a couple of reasons. As of 2022, 3G cellular service has been phased out by the cellular providers (Verizon, T-Mobile, etc.). Once this occurs in your area, your CPAP will no longer transfer data to AirView. The 4G version will sometimes fail in which we don’t know why. In either case, if you want to obtain your data, you will need to download it to the SD card. At this point, it will need to be read by a program that your sleep doctor or homecare provider have.
What kind of CPAP machines do you service?
We repair AirSense 10, AirCurve 10, AirMini, and S9. We do NOT service Respironics DreamStation due to their recall.
What should I send in?
CPAP machine, humidifier (if separate), power supply, and power cord.
How do I clean my CPAP machine, mask, and tubing?
Your CPAP machine does not need to be cleaned internally. Replace the filter regularly to ensure minimal contamination of dust. You supplies can be cleaned with good old-fashioned soap and warm water. You can use a cleaner such as the ones that use Ozone for your supplies only. Do not use ozone cleaning devices on your CPAP as it may cause a premature failure. You can use ultraviolet type cleaners on your machine and supplies.
My machine is under manufacturers warranty. Will I receive a replacement machine?
Yes and no. AirMini will receive a replacement if it is under warranty or not. All other units are repaired, not replaced, per manufacturer guidelines.
How do I schedule service?
Go to https://cpap-repair.com/schedule-service/ and complete the form. Still need help? The following video will walk you through the steps. https://www.youtube.com/watch?v=AhA-4aW5M6o
Is there an evaluation or estimate fee?
No. We evaluate, diagnose, and provide an estimate of repair costs at no charge.
How often should I have my CPAP checked?
Most newer models do not require Preventive Maintenance, however, it is good practice to have the pressure checked with a manometer on an annual basis to ensure the pressure is accurate. In addition, filters should be replaced regularly to ensure optimal performance.
What is the repair process?
Complete the schedule service form. You will receive an email confirmation with this information and a link to generate a free shipping label. Package your CPAP machine and bring it to a UPS drop-off location. Once received, we will email you to let you know. We will evaluate it and determine the problem and associated cost to repair. We will email an estimate at that time for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you, usually within 3 business days.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, PayPal, and check. We offer the option to pay over the phone or through a secure link. If paying by check, your repair will not be completed until the check is received.
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