Frequently Asked Questions
Check our FAQ below for a list of our CPAP repair frequently asked questions. Don’t find the answer to your question? Click the blue chat box below or send us an email at firstname.lastname@example.org
Do you bill Medicare or insurance?
No. We are a repair center and not a homecare provider. We provided detailed documentation that you can provide to your insurance company for possible reimbursement.
How long will it take to have my CPAP repaired?
Once received, it typically takes 3 business days or less for the evaluation. This varies based on the current volume. Once approved, it is usually repaired in a day or two, based on current volume and parts availability.
How much will it cost to have my CPAP repaired?
We have a tiered pricing program. Please see https://cpap-repair.com/flat-rate-pricing/ for details.
There are a couple of reasons. As of 2022, 3G cellular service has been phased out by the cellular providers (Verizon, T-Mobile, etc.). Once this occurs in your area, your CPAP will no longer transfer data to AirView. The 4G version will sometimes fail in which we don’t know why. In either case, if you want to obtain your data, you will need to download it to the SD card. At this point, it will need to be read by a program that your sleep doctor or homecare provider have.
What kind of CPAP machines do you service?
We repair AirSense 10, AirCurve 10, AirMini, and S9. We do NOT service Respironics DreamStation due to their recall.
What should I send in?
CPAP machine, humidifier (if separate), power supply, and power cord.
How do I clean my CPAP machine, mask, and tubing?
Your CPAP machine does not need to be cleaned internally. Replace the filter regularly to ensure minimal contamination of dust. You supplies can be cleaned with good old-fashioned soap and warm water. You can use a cleaner such as the ones that use Ozone for your supplies only. Do not use ozone cleaning devices on your CPAP as it may cause a premature failure. You can use ultraviolet type cleaners on your machine and supplies.
My machine is under manufacturers warranty. Will I receive a replacement machine?
Yes and no. AirMini will receive a replacement if it is under warranty or not. All other units are repaired, not replaced, per manufacturer guidelines.
How do I schedule service?
How do I print the free shipping label?
Please watch the video at https://www.youtube.com/watch?v=AhA-4aW5M6o for detailed instructions.
Is there an evaluation or estimate fee?
No. We evaluate, diagnose, and provide an estimate of repair costs at no charge.
How often should I have my CPAP checked?
Most newer models do not require Preventive Maintenance, however, it is good practice to have the pressure checked with a manometer on an annual basis to ensure the pressure is accurate. In addition, filters should be replaced regularly to ensure optimal performance.
What is the repair process?
Complete the schedule service form. You will receive an email confirmation with this information and a link to generate a free shipping label. Package your CPAP machine and bring it to a UPS drop-off location. Once received, we will email you to let you know. We will evaluate it and determine the problem and associated cost to repair. We will email an estimate at that time for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you, usually within 3 business days.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, PayPal, and check. We offer the option to pay over the phone or through a secure link. If paying by check, your repair will not be completed until the check is received.
See what others are saying about Altra CPAP Repair!
This place is amazing. Great communication, quick turnaround. I wish everyone was this focused... on the Customer. Thank you for a great experience.read more
12:53 27 Sep 23
A VERY CLEVER $CAM , it works like this. On their website you fill out a web form specifying... the make, model and the serial number of your equipment. You are then redirected to a UPS site where you print a shipping label. You then package and ship your equipment with the label you printed. Afterwards you receive an email saying that they don't service your make and model. You protest by saying but the web form, I was very accurate! they respond by saying that people are ignorant and they will type anything into it, I tested this by typing complete gibberish and I still received a shipping label. Why is that? Well, for a price of a shipping label they can receive free medical equipment. I pointed that out and Alta said why would the want that? We don't even fix it. Let me ask, why would I want your broken boat, your broken gold chain, your broken Mercedes Benz? Because it has value. Be very cautious with these people, I l already have contacted Florida AG Office on this matter. How many more sick people have fallen into this trap?read more
14:11 23 Sep 23
In this day of scams and distrust… it is refreshing to deal with company that not only does... what it says it will do but completes it in record time with shipping as well.Those of you that use a Cpap know what a life changer it is…. And when it breaks you are out of luck.These people are worth every dollar spent!An A+++++ experience!Good Job Altra Service ProfessionalsYou saved me well over a thousand with this repair!read more
18:35 08 Sep 23
I told them the problem, and all I wanted was an estimate on how much it would cost to fix it.... They sent me an email telling me to send them the CPAP, and they would determine the problem and tell me how much it would be to fix it. Sorry, no deal.read more
16:59 04 Sep 23
Very professional, worked with me not against me!!! Would 💯% work with them again!!!
18:31 02 Sep 23
Repaired and returned very quickly!Many thanks guy's.
22:43 29 Aug 23
Absolute worst company ever.
14:34 08 Aug 23
I was very pleased with how fast and efficient the staff at Altra was in the repair and return... of my Caire Companion Oxygen Concentrator. I highly recommend them and would not hesitate to use them again in the future! Deborah C.read more
18:09 07 Aug 23
I would like to thank all of the employees at Altra Services especially Cassidy for the timely... service they provided on our oxygen concentrator. Well deserving of a 5 star rating.read more
04:09 05 Aug 23
I use a Res-Med bi-pap machine and put vegetable wash in the water tub by a huge mistake a... year ago...mix-up...and I asked suppliers locally to see if it was ok after telling them what I had done and all said it was ok..checked out..however, I would be very out of breath (extremely) when using and not when I did not use it and it seemed to be causing palpitations for me more so after using and so I had to quit using it for almost a year. I would try off and on with bad results. Finally I found a repair service (one of 3 in the USA I was told) so chose to send to ASP Altra and they confirmed that it had been affected and fixed the problem. I can happily say that I can now use it again and it seems so much better, no huge event changes like before even before I used the wrong water... and I can happily breathe during the day again without getting so out of breath and at night breathe so good again when using! Actually better and it is consistent! My palpitations are gone now except when I forget a pill...They also found the pressure setting too low, as well. They did all of this quickly and very professionally and helpfully. I think probably it was off since I received it and my supply place in MI gave me one that had belonged to someone else I know for a fact because the person at my supply place said there was a mix-up and serial number said my machine belonged to someone else... I will be having them check up on my machine(s) in the future just to make sure they are doing what they are supposed to be doing. Thank you very much ASP Altra!!read more
16:38 03 Aug 23
I need my CPAP machine for my life and I get it tuned up and freshened up as needed. I have... used Altra multiple times and from the first call, completing forms to final delivery- they get 100% perfect review from me!read more
12:08 28 Jul 23
Great service. Fixed my machine quickly. Great communication throughout the process. They made... it easy.read more
23:29 25 Jul 23
Great service. Fixed my machine quickly. Great communication throughout the process. They... made it easy.read more
00:51 12 Jul 23
Like others, I was concerned about my machine disappearing or not being fixed properly. So... wrong. Fast, efficient service. Excellent communication all the way through the process and the process was FAST. Machine went on the fritz during a holiday week and still was rep[aired and returned within a week. Strongly recommend this company.read more
13:04 09 Jul 23
Tremendous communication through out the entire repair process. No surprises. Exceeded my... expectations on all fronts.read more
19:31 21 Jun 23
I was a bit skeptical about shipping my CPAP across the country for repairs, but I had reached... my wits end trying to fix the loud noise coming from my machine that rendered it unusable, and was getting no help from my medical provider or the manufacturer. I decided to send my machine to Altra and hope for the best.It turned out my doubts were unfounded; after my machine arrived I was notified immediately, got my machine evaluated and an estimate sent the next day, and paid easily online. The repair was very quick and my machine was returned to me in perfect working condition a week later with the noise problem completely gone.I fully recommend Altra for anyone having a problem with their machine. Very fast, professional, and courteous service.read more
21:39 16 May 23
Quick service and fast turn-around all done through their website & email exchanges, no need... to call and speak to anybody. Within two days of the receipt of my machine they provided a full diagnostic report, estimate for repairs, and upon my written approval an invoice for payment. Two Days later the machine was fixed and being shipped back to me (4 days total).The repaired machine is 7-8 years old so I purchased a brand new machine in the interim not knowing if it could be repaired and now I have a spare AirCurve 10 that I can use for travel while keeping the new machine at home. Their quote was right in line with the price for different types of service on their website...no surprises or up-selling was a bonus.read more
15:16 13 May 23
I cannot express my surprise at how efficient and fast ASP fixed my CPAP problem. I mailed my... unit to them and in less than 2 weeks I had my unit returned working like new. I was, at first, skeptical thinking that I would run into problems. But I am completely satisfied with my experience with this company. The service was great and they kept their promises, and got my machine back in record time.Thank you ASP for your great work and friendly service.read more
17:11 04 May 23
What a treat to be able to get a repair for a needed piece of life...repair directions were... simple, return was quick. Hardest part was finding a pack and ship place to send it to repair service. Thanks. Again for this new repair, ivaluable service. I so appreciate getting the O2 concentrator into place so quietly and to be so sure that I am getting the sleep I need for the next day. Thanks Altra...you are five star service!read more
12:50 21 Apr 23
ROBERT HERNANDEZ J.
22:17 14 Apr 23
WOW, it's like getting a NEW cpap. Very fast on the return and reasonable cost. The whole... process was very easy. Thank you for a job well done!read more
Larry A. F.
15:00 31 Mar 23
They replaced the blower motor in my ResMed Aircurve 10 VAUTO at a reasonable price and very... quickly. (I suspect that ResMed designs a limited life into these units.)Upon receipt of the repaired unit, I took it to the local outlet of Apria and asked them to check whether the pressures were correctly set according to the sleep test I provided to Altra. Apria confirmed that the pressures were correctly set. I would definitely use this company again for CPAP repairs.read more
23:44 11 Mar 23
My ResMed-10 needed a new blower motor shortly after the warranty expired.The local ResMed... store told me to expect 8-10 weeks turnaround. Altra returned my repaired CPAP in 2 weeks, including 3 days UPS shipping in each direction. Great service and price.read more
20:36 07 Mar 23
Plz ph no
10:48 19 Feb 23
Absolutely saved my life!
23:43 16 Feb 23
Very quick and helpful response to my inquiry regarding the repair or replacement of my... AirMini.read more
02:04 27 Jan 23
I want to thank Altra for fixing and cleaning my Claire oxygen concentrator. I felt confident ... sending my equipment to them.read more
14:25 26 Jan 23
Quick service and fast turn-around is a big plus. They provided a full diagnostic report and a... warranty on their repairs. Now I have a spare AirSense 10 I can use at my summer home. Their quote was right in line with the price for different types of service on their website...no surprises or up-selling. I am recommending them to my son and brother in case their machines ever need repair.read more
03:18 11 Jan 23
Very pleased with the repair of my Aircurve10ST! Had to ship it across the country and once... it was received it was repaired and ready to be shipped back in two days. Works like new again!read more
00:26 03 Jan 23
Fast reasonable price with warranty. Great job
23:30 29 Dec 22
Excellent service began with my contacting Altra to request service. My voice message was... returned promptly, and a thorough explanation of the process was described. I downloaded the mailing instructions and shipped my CPAP unit to Altra as described. Altra inspected my unit to confirm it's issue and cost of repair. My repair seemed to begin before my payment arrived to them! My CPAP was quickly returned to me cleaned and quiet operation. Fantastic service, Thanks!read more
21:42 26 Dec 22
Perfect all around service and great shipping , the only place to go for cap repair. Prompt... service and communication!read more
21:30 23 Dec 22
Searching for repair options. They state hours are 8:30-5:00 but no auto attendant or... operator options. Phone just rings so moving on to more responsive option.read more
19:21 14 Dec 22
Quick and painless repair of my ResMed 10. Turnaround time exceeded promised return. Repair... price was reasonable and included shipping for me. Couldn’t ask for a smoother process. Plenty of communications too at every step of the way.read more
17:53 28 Nov 22
Very helpful and fast repair service! We went to their Florida office and they repaired my... husband's Cpap machine in 1 1/2 hours. They also tracked down the Canadian warranty for him. Smooth, awesome operation. THANK YOU.read more
21:36 22 Nov 22
Dropped off my wife's everflo Q for service. The concentrator was repaired and sent back to... my home in a very timely manner. The company keep me in the loop the entire time. Would highly recommend. Thanksread more
20:59 21 Nov 22
They fixed my CPAP machine.Thank You!!
18:49 20 Nov 22
Stay away from this place. They advertise that they can fix anything but could not fixe my... Resmed Bipap, first I need a part from rested that took two weeks, then the Technician was busy , then I needed another part that is in backorder...I requested a refund and have note received it.read more
17:59 19 Nov 22
So far the service department in both Reliable Respiratory and Altra Service Professionals has... bee excellent. The machine is on its way to be serviced and I have faith it will come back good as new. I will post an update.read more
01:21 19 Nov 22
I had them repair my Airsense 10 and I was happy, for a couple days. The machine started... shutting off on its own within a week of spending $500 on a repair. I sent the machine back and they now claim it hit water damage in the few days I used it and so nothing is under warranty. Total bogus. I am having it shippped back to me..AT MY EXPENSE! My cpap was out of warrantee in less than a month. I don’t trust this company now. I wouldn’t use them if I were you.read more
I Am O.
18:57 01 Nov 22
I am very satisfied with your service. The repair service was both excellent and rapid. You... saved a machine I feared was beyond repair.read more
17:09 31 Oct 22
Fast turnaround, great communication! Highly recommend
13:46 30 Oct 22
My Eclipse 5 was 4 years old and not providing sufficient oxygen at any setting. They... repoured the sieve beds and replaced filters and it works better then ever. Great turn around time and not expensive.read more
18:56 29 Oct 22
Service responded with estimate quickly and well within my budget. Once given the OK to... repair, my Sequel 5 was sent back to me in a few weeks and looked and worked like brand new.I would recommend Altra Service to anyone in need of a cost effective repair on their equipment.read more
17:25 29 Oct 22
Sending your machine to a CPAP repair place with all of the scamming going on online can be a... little uneasy. But I have to say after scheduling to have my machine repaired it didn’t take long to realize these people are on the level. Everything went just as they said it would and they responded immediately with any question I had. Got my machine back right on time and it saved me a bundle over buying a new machine (including specialist appointments). Can’t recommend them enoughread more
22:22 27 Oct 22
Repair was done quickly and efficiently.
15:52 27 Oct 22
I found Altra CPAP Repair through extensive web search. I had them replace the motor/blower in... my ResMed S9 that had 22,842 hours on it. That motor/blower was nearing it's life's end and was getting louder, a sure sign of the bearings about to go out. For a flat rate, Altra replaced the motor/blower and then a full diagnostic on the ResMed S9 machine and it passed all tests. Much better and more cost effective than trying to replace it! Now I can get another 6 years out of this excellent machine! Thanks Altra!!read more
17:12 23 Oct 22
Altra Service Professionals is excellent. If you need repairs on your CPAP machine ASP is the... way to go. They were very professional in handling my CPAP repairs. They kept me updated on the repair progress and the cost was reasonable. My CPAP machine is in excellent working condition. It's like a new machine. I highly recommend ASP for CPAP repairs.read more
Orlando “Aviation4life” N.
16:47 21 Oct 22
Googled cpapp repair, and found Altra. I checked their website and reviews. Set up to send it... in and did. Received email with estimate, used PayPal to pay. Next day Cpapp was repaired and received back to me in 2 more days all fixed. Great Service and kept me informed. Thanksread more
19:03 20 Oct 22
Great place! They have affordable prices, quick turnaround time, they are very professional,... and are very knowledgeable about the CPAP machines.read more
00:05 15 Oct 22
They did a fantastic job repairing my husband's cpap. I worried since I sent it to the... Florida facility as Hurricane Ian approached. The unit arrived there just after the hurricane, and they had it repaired within hours of sending me a quote. It sounds just like new!!!! I would highly recommend to anyone having problems with their unit. This was far easier than I thought it would be!!!!! Thanks everyone!read more
15:11 14 Oct 22
Very pleased with the process and the info provided about the progress of my repair.
23:39 13 Oct 22
Really happy with the repair job and the professionalism of Altra. Definitely would recommend... and would use them again.read more
20:15 13 Oct 22
16:42 13 Oct 22
I was very pleased with the professional way my repair was done. Everything was handled... smoothly by email step by step. Everything I needed was explained and what I needed was emailed to me promptly. Every email was promptly answered. I received my CPAP machine back in exactly two weeks, very carefully wrapped. It was sent and returned by UPS. This time was included in the two weeks from SC to Florida. I highly recommend them.read more
00:05 02 Oct 22
My wife's CPAP needed repair and was out of warranty and not yet eligible for a new CPAP... through Medicare. Our local CPAP Store suggested Altra. I contacted them. They sent me a mailing label. I boxed the machine and took it to the UPS Store. They handled the packaging. Altra paid for the mailing. When Altra got the package they advised me an estimate would be coming. A few days later I got an estimate to fix it. I told them to go ahead and charged teh estimate to my credit card. About a week later, I got an E-mail that the repair was complete and would be sent to me by UPS shortly. A few days later I got it and it is back working fine. All in all a very pleasant experience dealing with Altra.read more
00:54 01 Oct 22
Turnaround time was excellent . The whole process was quick and easy. Would not hesitate to... use the service againread more
01:57 30 Sep 22
Restored to perfection in a reasonable period of time at a reasonable price. Tough to as for... anything more.read more
22:48 29 Sep 22
Corrected my problem.Works like new.
22:19 29 Sep 22
Absolutely the best and fastest service and repair I've had in years! Excellent communication... throughout the whole process.read more
19:32 29 Sep 22
Testing & repair was done very quickly, would not hesitate to use them again for any problem
18:15 29 Sep 22
Personable, honestly I don't know if that was the best price but, I needed it so I got it, got... in timely manor and easy to payread more
18:14 29 Sep 22
Super easy to deal with. Quick process
18:08 29 Sep 22
Need to update website - CPAP repair process from the time it left my house to the time it was... returned was almost a month and that was with my requesting updates and approving and paying for the repairs within minutes. If you rely on your CPAP , be aware you are going to be without it for a while. Machine seems to be like new, so I’d say the workmanship is good.read more
15:50 25 Sep 22
Very good communications, Repair was completed exactly as explained and for the estimated... price. My machine works like new again. I'm very satisfied with their service and will use again if needed.read more
02:37 24 Sep 22
They were good communicators, checked out my insurance coverage, and got my machine restored... and back to me quickly. I couldn't have asked for more. Phillipsread more
20:49 23 Sep 22
Repaired device to perfect operating condition
16:03 23 Sep 22
I am so impressed with Altra CPAP service and speed it took to have my CPAP machine returned... fully functional with a new motor. I will highly recommend this company as the best.read more
16:01 23 Sep 22
I have used ASP for repairs to two of my CPAP's and in both instances the service was... impeccable with excellent "turn around" times and their prices were excellent when compared with comparable service facilities. I highly recommend them to anyone needing CPAP repairs.read more
15:41 23 Sep 22
Professional services Great communications quick response I will definitely use this company... again Quality workread more
15:37 23 Sep 22
ASP did a perfect job repairing my "Cpap" machine. They set all the levels and parameters back... to what they originally were. They tested everything on the machine, and included the readouts in the box. You could not ask for a better repair process. Bob D did an excellent job repairing my airsense 10 "Cpap" machine!!!!read more
15:10 23 Sep 22
Fantastic service , In and out in about an hour and all issues resolved. Highly recommend.
14:47 23 Sep 22
My ResMed CPAP developed a noisy blower after several years of daily use. Since my local... company would prefer selling a new unit rather than repairing a good one, I found this company online. Based on the reviews, I gave them a try. They offer a very streamlined process. Simply request a UPS label for your box and drop it off. Within few business days, they emailed me with a flat rate quote of $275. It was paid through the attached link, serviced, and shipped back to me. 6 days total. The machine looked like brand new. Money well spent, breathing again...quietly.read more
10:46 06 Sep 22
Easy to do everything online from submitting a request for a repair to getting a UPS label to... getting them to inspect and advise as to the issue, payment, fix and return. Had a blower motor assembly go bad and it sounded like an 80 year old man with COPD! Fixed rate pricing. Back to me in a very reasonable time. My Resmed Airsense 10 is probably quieter than it has been in months. Back to factory quiet. The most important is the fair and reasonable cost and the quick turn. Less than 10 working days.read more
00:30 02 Sep 22
Great job of repairing my Resmed AirSense-10! Thanks!
20:36 01 Sep 22
This company, Altra Service Professionals repaired my CPAP machine in a weeks time. I mailed... it on a Friday and had it back the following Friday and it is working great again. Great service and great company. I would highly recommend. Thank you.read more
15:47 01 Sep 22
Fast service with reasonable prices. Very happy with my repair and the customer service... receivedread more
14:26 01 Sep 22
Such an excellent service, we had to send the simply go machine from overseas which was very... stressful but they always respond my e mails and question in such a nice way and deliver a great job with the machine we couldn`t be happier thank you altra service, for us these means a lot.read more
01:33 01 Sep 22
Machine works better than when i bought it!!Fabulous job!!
02:15 29 Aug 22
Quick service and inexpensive. The device works better than it was when it was new.
09:58 26 Aug 22
I use them twice and have my CPAP machine repaired and returned next day.
16:26 25 Aug 22
I needed to contact to receive update on my repair after sending it. They also stated that I... would receive an invoice to pay before work was to be done. I didn't get one but while I was in my Paypal account, I saw the charge to be paid there...??? So I paid right then. After that, I received my machine promptly. Also, the cost of repair was 50% cost of the machine itself!! Positive, the machine works better than it has the past year or two.read more
14:35 23 Aug 22
I HAVE WAITED FOR YEARS TO FIND THE RIGHT COMPANY TO FIX MY CPAP MACHINE AND MAN DID I GET... LUCKY!THIS COMPANY DID AN AWESOME JOB WITH EVERYTHING. I GOT IT BACK A DAY EARLY AND IT WORKS PERFECT!I RECOMMEND THEM TO EVERYONE!read more
18:32 22 Aug 22
This is the second time using this service. We are pleased with the quality of work and urgent... response to our request . They have excellent shipping and diagnostic logistics . We will definitely recommend this company to our friends and family .read more
15:29 22 Aug 22
Used them twice and both times the repair and the communication was excellent! I will keep... using and recommend you do as well.read more
15:17 22 Aug 22
I'm so impressed with Altra I hardly know where to begin. I first brought my faulty machine to... Lincare where I originally obtained it. They sent it to ResMed. Now this is a medical device but neither Lincare nor ResMed anything like a loaner or demo or any kind of substitute for my machine while it was being repaired. Lincare never contacted me to let me know the status of the machine. Did ResMed get the machine? Could they repair it? When would I get it back? Crickets. After I called them several times they told me that the repair at ResMed would take 8-10 weeks! I had them send the unrepaired machine back to me.I then discovered Altra and called them. They told me it would take about 1-1/2 weeks and they even published the estimated repair costs on their website. As soon as I got the machine back from ResMed I sent it to Altra. Their process is simple and straightforward. The most complicated part is dropping it off at a UPS store which is - ummm, not complicated.I got an acknowledgment of receipt and a repair estimate within a couple days. I had a question about the estimate and emailed them. Surprise! An actual human responded to my question in a couple hours. I approved the repair and had the machine back in 8 days.These folks have their act completely together. I heartily recommend them for CPAP repair. Very, very impressive performance.read more
23:44 21 Aug 22
Amazing service and professionalism.Repaired my device in 24 hrsI was thrilled and would do... business with them again in a heartbeatHighly recommend A+++read more
13:29 21 Aug 22
Positive experience with this company. Took several months to get parts but not there fault.... Equipment received back in good working order. Customer service very helpful and understanding of my situation.read more
23:38 19 Aug 22
Altra is excellent. The entire process is very easy. All you have to do is submit your... request, print your shipping label and drop the package off at UPS. Turnaround time on estimate was very short, and the machine came back, expertly packed and works like new. Altra has repaired my Resmed twice and result has been the same. Great turnaround, service and price.read more
13:47 15 Aug 22
Contacted Altra, sent my machine which was under warranty, they replaced the noisy blower... motor, and sent it back with a detailed service record. All for the cost of a UPS ground shipment. Thanks for a great job!read more
22:37 11 Aug 22
The customer service, repair service and price were excellent!The turnaround time was also... excellent. My machine is super quiet and I'm thrilled. Thanks Altra.read more
12:00 09 Aug 22
They will not clean refurbished parts, and they do not replace filters.This is in reference... to Sieve Bed Canisters or Assemblies, and compressors or pumps.From experience I have also noticed purity rates are not actual to refurbished labels, if not either leaking pressure, or just a bad repour.read more
00:15 27 Jul 22
Shipped my CPAP to them on Saturday morning. They received, repaired, and had my unit back in... the mail on Monday! Turnaround time was less than a week, and my unit runs like a champ. Laurie was my point of contact there and was a pleasure to work with. If your CPAP dies, you want these guys on your team. A+++read more
11:26 23 Jul 22
Although my CPAP machine was repaired as needed, Altra CPAP Repair mishandled the return... shipment. OK, mistakes happen, but what is most disappointing, they could have taken steps to rectify the shipping problem and they did nothing. In the end, I had to resolve the problem with UPS and drive 80 miles to pick up my package. If they drop the ball, they should at least pick it up.I am updating my review in response to the comments from the owner of Altra CPAP Repair:I posted this review for the benefit of future customers. When there was a problem with return shipping, Altra CPAP Repair did not follow through and resolve the problem. I stand by the facts as stated in my post.read more
02:22 17 Jul 22
Repairs were not cheap. but they were excellent! Fast courteous service and it runs better and... is quieter than when it was new. I feel as if I have a new cpap machine now.read more
20:20 16 Jul 22
WOW!- I cannot believe how fast the turnaround time was! Very easy to send in, pay and get... your item fixed in as minimal amount of time possible. Very responsive to all emails- great customer service.read more
18:32 17 Jun 22
Perfect customer service. My machine was in and out within 3days. And most important it works... as if new. Want to thank the crew.read more
11:34 09 Jun 22
I ordered a refurbished AirSep NewLife Intensity 10L Oxygen Concentrator from Altra Service... Professionals. When I recieved it the unit was in good working condition. I ordered it be used while I use my Mild Hyperbaric Chamber (MHBOT). When I ran the tubing into the MHBOT the concentrator would not run as needed. I contacted Altra and sent it to them. They were so amazing and persistant at trying to find the solution. Bob, the best service professional I have ever met, spent many hours trying to figure out the issue. He was so kind, patient and helpful. Although, the machine tested out as working, they sent me another refurbished one that works with my MHBOT. I highly recommend this company!! Don't go anywhere else!!read more
22:26 03 Jun 22
We are SO HAPPY with this service!! My mother accidentally dropped her POC machine, and... cracked the screen, making it unable to use. We sent an email, got a quick response, and we mailed the unit in for repair. When we received the machine back it was basically BRAND NEW. My mom is now able to leave the house again and has her freedom back. The whole process was simple, easy to understand, and very affordable!! It was great from start to finish. Would DEFINITELY RECOMMEND!!read more
20:55 03 Jun 22
I recommend Altra C-Pap Repair. My C-Pap was making a loud humming noise. I mailed my C-Pap... to them on 5/4 and got it back on 5/12. They even checked to see if my machine was still under warranty, and it was! My only cost was for shipping the machine back to me. It was great to use my C-Pap last night and I got a good night's sleep again! Thank you, Altra, for your quick and excellent service! I would recommend Altra C-Pap Repair.read more
18:06 13 May 22