We are a Factory Authorized Service Center, trained and certified by Philips Respironics, to provide Warranty and out of warranty repair service all models of the Philips Respironics DreamStation CPAP and BiPAP machines. People across the U.S. ship their broken Dreamstation CPAP machine to our state of the art CPAP Repair Center in Ocala, Florida. We use the same CPAP repair parts, testing equipment, diagnostic and calibration software, and testing procedures as the manufacturer. We’re just faster and less expensive. Plus, we guarantee all of our Respironics Dream Station C-PAP and BiLevel repair work for 1 full year! Click here to learn more about the CPAP repair process or average CPAP repair cost. We service all models of Dreamstation CPAP and BiPAP machines, including DSX200H11, DSX400H11, DSX500H11, DSX600h11, and DSXh700.
The Best Solution for CPAP & BiPAP Repair
Altra Service Professionals provides fast and affordable repair for all of the U.S. We service Philips Respironics and ResMed Sleep Therapy machines. Our technicians are certified and we offer a free shipping label and free estimates.
We are a Factory Authorized Service Center for Philips Respironics and provide Out-of-Warranty repair services on behalf of Philips Respironics for All DreamStation models. We are trained in the proper testing, diagnosis, firmware updates, repair, and calibration of the DreamStation CPAP and BiPAP machines. We can help you resume your CPAP therapy quickly while saving you money. If your Philips Respironics DreamStation is still under warranty, we will facilitate a replacement unit for the low cost of $56.25, plus return shipping.
Does your Philips CPAP machine restart in the middle of the night? Did your humidifier stop working? Does your Dreamstation display an error code or service required? Did you know that there might be a software update available for your Dream Station CPAP? We can fix these issues and more! We repair all DreamStation models, including: DreamStation CPAP DSX200, DreamStation CPAP Pro DSX400, DreamStation Auto CPAP DSX500, DreamStation BiPAP Pro DSX600, and DreamStation Auto BiPAP DSX700.
See what others are saying about Altra CPAP Repair!
After a week of contacting two Major providers of CPAP supplies, and being told it was no longer in warranty, I was able to convince one provider to give me the name of Altra Service , a certified company that could repair my machine. Not sure why this industry is so difficult to communicate with , but we have definitely had our moments. I was to the point before I called Altra Service Professionals, that I asked the one provider, are these “throw away Machines” like our Television sets are? At that point, I think she felt sorry for me. From here on. , the story is All positive ! I called Altra and found out they were in Ocala, about 30 miles from my home. I asked the very pleasant girl on the phone if it was possible to bring the machine to them ? Absolutely was her answer, most of our business is mail in, but bring it up. She gave me a good day to come in, Thursday. I arrived yesterday morning, within 10 minutes, I was informed the machine was “still in warranty time frame”. Their tech was called out on a last minute repair, but the Boss Tok my machine back to the shop, checked it out completely, replace fan and motor, and decertified the ResMed Dreamstation. Within about an hours time, I was all set to go, a most pleasant experience by everyone I met at Altra Service Professionals ! Might I also add, the unit last night was as quiet as the day I received this BIPAP machine. I would highly recommend Altra Service Professionals, mail in or drop off service, they a very Professional company to deal with !read more
I received a return phone call from Cassidy who was friendly, helpful, understood my need to get a repair done quickly. She gave me the option of driving to Ocala or sending the unit via UPS. When she checked stock what I was needed was in stock. Terrific! I'll make the drive! See you Tuesday! Thanks for your courteous conversation and solution to my issue. Y'all are great so far! Part 2 - Thank you for such a rapid turn around. You folks are AWESOME!!!!! Great company to do business with.read more
I received a return phone call from Cassidy who was friendly, helpful, understood my need to get a repair done quickly. She gave me the option of driving to Ocala or sending the unit via UPS. When she checked stock what I was needed was in stock. Terrific! I'll make the drive! See you Tuesday! Thanks for your courteous conversation and solution to my issue. Y'all are great so far!read more
I sent my unit for repair. Was told it was obsolete and they did not have parts so they could not fix it. I asked Anthony who contacted me to please take a second look. He did and did some testing and found the part I needed. Their customer service is the best, keep it up. I havn't even turned it on yet but will still give them 5 stars, great company!read more
The people at Altra were professional, helpful and extremely pleasant to deal with. They responded to my questions promptly, kept me informed as to how the repair was proceeding and bent over backwards to deal with some special needs that I had. If I have need any further help in the future I will use them again for repair services.read more
Let me tell what a good business ethic is. Altra absolutely has one. I have a machine that I couldn't figure out how to change the filter on. I chatted with someone from Altra and they told me what to do, for the unheard of price of FREE! So since they charged me such, they have gained a customer for the rest of this life, I have. Thanks, Oxygen is flowing! Didn't realize how little had been coming through till the new filter was put in...Again thank you for the GREAT, customer experience!read more
SLA honored for estimate and repair. Mom-and-Pop outfit but superb fielding from Connecticut office helped out tremendously to soothe my impatience.Unfortunately, the cryptic response to my post-service request for assistance leads me to believe that local service (if available) is the more prudent way to proceed.A new board was installed and no check was performed on writing to an SD card by the service technician - I did not foresee this exception. I will use a new SD card (after formatting it, of course).read more
Sent floor model oxygen concentrator from Texas to Ocala, Fl for repairs. Very easy online shipping arrangement. Concentrator returned within 2-3 weeks in good repair. Total costs including shipping both ways about $230. Sending second unit today and will follow up with new rating on this unit including repair costs. Seems to be honest, strait forward service provider. Recommended.read more