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6/15/2021: We have received direction by Respironics regarding the recall involving DreamStation and System One CPAP and BiPAP devices. Please note that this information can change at any time, but as of today, this is the very latest. 1. Patients are to discontinue the use of their DreamStation or System One device immediately. 2. Patients need to register their device so that their machine can be included in the recall by going to http://philips.com/SRC-update. As a result of the recall, we are unable to repair Respironics DreamStation and System One devices at this time.
All ResMed machines are NOT affected by this recall and we continue to work on their machines.
See what others are saying about Altra CPAP Repair!
We are SO HAPPY with this service!! My mother accidentally dropped her POC machine, and cracked the screen, making it unable to use. We sent an email, got a quick response, and we mailed the unit in for repair. When we received the machine back it was basically BRAND NEW. My mom is now able to leave the house again and has her freedom back. The whole process was simple, easy to understand, and very affordable!! It was great from start to finish. Would DEFINITELY RECOMMEND!!
I recommend Altra C-Pap Repair. My C-Pap was making a loud humming noise. I mailed my C-Pap to them on 5/4 and got it back on 5/12. They even checked to see if my machine was still under warranty, and it was! My only cost was for shipping the machine back to me. It was great to use my C-Pap last night and I got a good night's sleep again! Thank you, Altra, for your quick and excellent service! I would recommend Altra C-Pap Repair.
Altra was so very helpful and did a great job fixing my DeVilbiss concentrator. They worked with me to allow me to drop it off, then they diagnosed it for free, and then fixed it while I waited. I know they also do repairs on shipped units, and are authorized service center for several brands.Great people and very knowledgeable. Don’t give up if they don’t answer the phone quickly. They are busy in the back doing good work!highly recommend
I had my CPAP in for repairs as it had completely died and I rely on it. In less than two weeks I received it back working as it did when new. Thank you so much! This is a very valuable service especially with new machines not being available for some time. Thank you again! I HIGHLY recommend this service!
My machine had been making leaking noises and acting up for months, then the fan just stopped. I wrote emails to a number of companies that advertised that they repaired CPAP machines, with my model listed as one of the ones they repaired. I heard back from ASP almost immediately. One other company had written back the next day. I decided to go with ASP. The process of sending them my machine was easy. They notified me when they processed my shipment, with a complete estimate, including a gasket replacement. I immediately responded and paid for the service. Within a couple days they were shipping it back to me, which took two days. I don't remember my machine being so quiet. Very good job. I now know where to send my machine if I have any issues. Thank you.
I had a ResMed CPAP that was approximately 6 years old. The machine failed to function and I was told by my supplier that I would have to wait approximately 12 weeks for a new machine. This was wholly untenable. My supplier suggested that I try Altra CPAP Repair. It did take four weeks, start to finish, to get the machine repaired and returned but I received the machine yesterday afternoon and got the first full night of restful sleep that I have gotten in over 8 weeks. The motherboard on the machine failed and it was expensive to repair but I would do it again in a heartbeat.All of the personnel at Altra were helpful and professional. Great experience!!!
I had a noise problem with my CPAP machine and was told my machine was past the warranty and that I could not get another through Medicare until 2024. Then I found Altra service Professionals by phone calls and on Line. They were very efficient and polite and informative while explaining that they could repair my machine. They sent me the estimated cost and UPS delivery information immediately. I mailed the machine to them and within four days it was delivered back to me and was working perfectly. It was unbelievably fast and I would recommend them to anyone needing repairs on their CPAP machine.
Always good doing business with Altra Service , Honest ,dependable and affordable they have taken care of Three different home units and 3 portables no complaints other than their emails going to Junk folders
Service was extremely easy and the turnaround time was quick. They were extremely communicative and responded to every message/email and kept me informed every step of the way. I literally couldn't be happier about it.
After a very strange set of events that had me looking for a CPAP repair company, I found Altra via Google and I'm so thankful that I did. Free shipping to the store from my location in far west Texas, fast repair, a clear repair order (including showing exactly what you sent to them as in power cords, the condition of any filters, etc.), and fast shipping back, and I'm back with my CPAP machine. I can't recommend this company enough! Thank you Altra! God willing my machine won't go down again, but if it does, I'm definitely sending it back to you for repairs!
What a pleasure to do business with this company. They were quick to respond, quote was reasonable, and i got it back as promised in perfect working condition. Saved a ton of $$$ using them for this rather than buying another machine.
Great job. You guys made it easy to ship to you, you quickly assessed my cpap, quickly responded with my estimate, made it easy to pay, repaired it quickly and I think the whole process from my shipping it to you to having it back was 2 weeks. My cpap was repaired at a good price and works great. Excellent service.
What a fantastic place! The people are so good to work with and technicians do a great job. I am so thankful I found this business. An honest and efficient repair center. Very helpful receptionist too. Thanks!!!
What a positive experience at Altra! From the ease of shipping, to the communication and detailed explanations of service needed. I can't recommend them enough. I live in the Northeast and it was like dealing with someone next door. It was also very affordable for someone on a fixed income. Thanks very much too, to Anthony Ingham and Laurie DeChello. It was nice to see some real names to make the experience personal. Good job everyone at Altra!Gary B
My cpap quit in the middle of the night. My medicare provider was no help. I delivered it to Altra the next day and before I was out of the parking lot they had identified the problem (the power pack was shot), and had a new part in hand. It was the happiest repair service experience ever. These folks are great!
Altra CPAP Repair is an amazing company. They have been servicing my Respironics CPAP macine now for 9 years. In that time they have gone above and beyond what would be expected from a service company multiple times but this last and most recent repair shows they are a company with a heart as well. I am on a fixed income and cannot afford to buy another new CPAP machine. I requested service and was told they could no longer work on this machine as Respironics no longer makes it and therefore doesn't support any parts replacement. However, Tony Ingham who I have had the pleasure of working with directly with their company in the past told me to send it in and they would dig up some parts to get it working again. Sure enough they had it repaired and back to me within 1 week. I want to thank Altra CPAP Repair and especially Tony Inghasm for their great service and customer support over the years and for caring about more than money. Obviously its a business and profit is the bottom line but they have shown me that satisfied customers and caring about individuals is also extremely important to their company. Thanks Altra and many thanks to Tony Inham!Mark Linebaugh