The most common question we receive is “How much will it cost to fix my CPAP machine”. To help answer this question, we developed a chart with approximate pricing for common problems.
Step 1: Choose the tier associated with the problem you are experiencing.
| Reported Problem | ||
|
Tier 1
(Blower Motor)
|
Noisy | |
| No Flow | ||
| Odor Contamination | ||
| Ramp Failure | ||
|
Tier 2
(PC Board)
|
Blank Data/Download Problem | |
| Thermal Odor | ||
| High/Low/Fluctuating Pressure | ||
| No Power | ||
| Auto On/Off not functioning | ||
| Service Required | ||
| shuts off *note: check power supply | ||
| Water Ingress | ||
| Blinking Humidifier Icon | ||
| Partial, Cracked, Cloudy, or Blank Display | ||
| Tier 3
Blower Motor & PC Board) |
Any Combination of Tier 1 & Tier 2 Problem | |
Step 2: Click your model below:
[ultimate-faqs]
Here’s just a few more notes about the process:
- Once we receive your machine, we will evaluate it and determine the problem and associated cost to repair. We will email an estimate at that time for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you.
- If your machine requires a more expensive repair than originally indicated, then you will receive a revised invoice with the additional amount due. You can either pay to approve the additional amount, or decline the repair. If declined, we will refund the original payment, less the return shipping cost.
- How long will it take? We maintain an inventory for most parts needed to complete the repair. Once your payment is received, the repair is typically completed within 3 business days. Please note that this can vary based on our current repair volume and part backorders. Once the repair is completed and the unit passes the certification testing, you will receive an email from us with the paid invoice detailing the work performed and the tracking number for the return shipment.
Ready to schedule service? Click the blue button below!
Confused? Here’s an example of how to determine your repair cost:
My CPAP machine is loud. I have a System One 560P with heated humidifier. According to the Reported Problem chart, this issue is in Tier 1. Then I reference the Model and Pricing chart. I look for my model on the left side (4th unit down), then I follow that line to the right until I reach the column titled Tier 1. My System One repair cost based on this information is approximately $225.
Still confused? No problem. Give us a call and we can help you figure it out.
David Saenz
19:49 19 May 21
After a very strange set of events that had me looking for a CPAP repair company, I found Altra via Google and I'm so thankful that I did. Free shipping to the store from my location in far west Texas, fast repair, a clear repair order (including showing exactly what you sent to them as in power cords, the condition of any filters, etc.), and fast shipping back, and I'm back with my CPAP machine. I can't recommend this company enough! Thank you Altra! God willing my machine won't go down again, but if it does, I'm definitely sending it back to you for repairs!
Joyce Zega
13:46 13 Mar 21
Great service. Part was available immediately. technician extremely helpful.
Eric Seedman
18:05 11 Mar 21
What a pleasure to do business with this company. They were quick to respond, quote was reasonable, and i got it back as promised in perfect working condition. Saved a ton of $$$ using them for this rather than buying another machine.
Brad Young
13:24 06 Feb 21
Great job. You guys made it easy to ship to you, you quickly assessed my cpap, quickly responded with my estimate, made it easy to pay, repaired it quickly and I think the whole process from my shipping it to you to having it back was 2 weeks. My cpap was repaired at a good price and works great. Excellent service.
Nancy Haley
18:19 26 May 20
What a fantastic place! The people are so good to work with and technicians do a great job. I am so thankful I found this business. An honest and efficient repair center. Very helpful receptionist too. Thanks!!!
T C
09:06 05 Sep 19
I was getting run around from Medical West in St. Louis found Altra CPAP Repair and they are the best!! Honest and got my CPAP machine sent to RESMED and RESMED sent a new system . THANK YOU ALTRA
T C
23:40 04 Sep 19
I was getting run around from Medical West in St. Louis found Altra CPAP Repair and they are the best!! Honest and got my CPAP machine sent to RESMED and RESMED sent a new system . THANK YOU ALTRA
Gary b
20:19 03 Jul 19
What a positive experience at Altra! From the ease of shipping, to the communication and detailed explanations of service needed. I can't recommend them enough. I live in the Northeast and it was like dealing with someone next door. It was also very affordable for someone on a fixed income. Thanks very much too, to Anthony Ingham and Laurie DeChello. It was nice to see some real names to make the experience personal. Good job everyone at Altra!Gary B
Janet Onnie
20:35 19 Feb 19
My cpap quit in the middle of the night. My medicare provider was no help. I delivered it to Altra the next day and before I was out of the parking lot they had identified the problem (the power pack was shot), and had a new part in hand. It was the happiest repair service experience ever. These folks are great!
Mark Linebaugh
20:55 26 Nov 18
Altra CPAP Repair is an amazing company. They have been servicing my Respironics CPAP macine now for 9 years. In that time they have gone above and beyond what would be expected from a service company multiple times but this last and most recent repair shows they are a company with a heart as well. I am on a fixed income and cannot afford to buy another new CPAP machine. I requested service and was told they could no longer work on this machine as Respironics no longer makes it and therefore doesn't support any parts replacement. However, Tony Ingham who I have had the pleasure of working with directly with their company in the past told me to send it in and they would dig up some parts to get it working again. Sure enough they had it repaired and back to me within 1 week. I want to thank Altra CPAP Repair and especially Tony Inghasm for their great service and customer support over the years and for caring about more than money. Obviously its a business and profit is the bottom line but they have shown me that satisfied customers and caring about individuals is also extremely important to their company. Thanks Altra and many thanks to Tony Inham!Mark Linebaugh
