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CPAP Repair Cost

The most common question we receive is “How much will it cost to fix my CPAP machine”. To help answer this question, we developed a chart with approximate pricing for common problems.

Step 1: Choose the tier associated with the problem you are experiencing.

Reported Problem
Tier 1
(Blower Motor)
Noisy
No Flow
Odor Contamination
Ramp Failure
Tier 2
(PC Board)
Blank Data/Download Problem
Thermal Odor
High/Low/Fluctuating Pressure
No Power
Auto On/Off not functioning
Service Required
shuts off *note: check power supply
Water Ingress
Blinking Humidifier Icon
Partial, Cracked, Cloudy, or Blank Display
Tier 3

Blower Motor & PC Board)

Any Combination of Tier 1 & Tier 2 Problem

Step 2:  Click your model below:

FAQ

We perform our CPAP repairs at our repair center in Ocala, Florida. Local customers are welcome to bring their machine in for a free evaluation between the hours of 9am-3pm. There are times where we may not be able to evaluate your machine at that time, however, we will do our best to accommodate your needs.

If you are not within driving distance to our authorized repair center in north central Florida, we offer a convenient free UPS shipping label to send your machine in for a free evaluation.

You betcha! When you schedule a repair through our website, you can generate and print a free UPS shipping label to send us your machine. If the machine is not repaired and you would like it back, we charge the shipping cost listed in the repair estimate to return your CPAP machine to you. Free inbound shipping is for continental U.S. customers only. Customers located in Canada, Alaska, and Hawaii are responsible for shipping to and from Altra Service Professionals.

Once the estimate is approved, we will email an invoice to you with a link to make a secure payment via credit card. Once paid, we will complete the repair and return the machine to you. You can also make a payment over the phone or mail a check to our Ocala, FL address. We accept Visa, Mastercard, Discover, American Express, and PayPal. We are also able to accept some Flexible Spending Account payments.

The short answer is 1-2 weeks. There are a few different factors that will affect this, including:

  • Transit time to and from our repair center in Ocala, FL. – 1-5 days, depending on where you are located.
  • Current repair volume
  • Parts availability – backorders happen.
  • Time to approve estimate
  • Time to pay for repair

We understand the importance of resuming your CPAP therapy as soon as possible. We are CPAP users, also. We will do our best for fix your machine as quickly as possible.

 

$0. Nothing. Nada. Rien. Gar nichts. Niente. No matter how we say it, an evaluation and estimate is always free!

Repair costs vary by model and issue. Please visit our CPAP Repair Cost page for an approximate cost to most major issues.

There is no required maintenance for a CPAP or BiPAP other than replacing the filters regularly. If you suspect that the machine has an issue, but it is still working normally without any errors or alarms, you should bring it to your homecare dealer so they can check the pressure for you. You are always welcome to send it to us as well.

Click the blue chat box below or send us an email to info@altraservice.com. We also have a toll free number at (888) 551-5267 that we can be reached on during normal business hours of Monday through Friday, 9:00am – 5:00pm, EST. There are times when we are helping other customers and are unable to answer the phone. If you leave a message, someone will call you back shortly.

if an error code is displayed, we can let you know what it means and the typical cost to repair. Most CPAP and BiPAP machines store the error code in its memory and will display a general error message – service required or similar. In this case, we are unable to determine the cause without connecting the machine to the service software on our computer to read the internal error codes.

CPAP repair costs depend on the model and problem. In general, we typically advise if you can repair your CPAP for less than 50% of the cost to buy a new CPAP machine, then it is worth repairing. Other considerations include if you have access to a prescription and if you will be required by your insurance provider to have another sleep study. When you repair your CPAP or BiPAP, we do not need a prescription or sleep study since you already own the sleep therapy machine.

Step 1: Getting your CPAP machine to us

Click Schedule Service to be directed to our service request form. Enter the necessary information and click “Submit”. You will be redirected to a confirmation page, which will also be emailed to the address provided. Click the printer icon on the confirmation page to be directed to our UPS shipping label page. Once again, enter the necessary information and click “Process Shipment”. Please note to enter the weight as a whole number only, no letters or decimals. Not sure of the weight? Enter your best guess.

Package your machine and bring it to a UPS drop off location. Don’t forget to bring your UPS shipping label! Please use a box large enough to fit your machine, accessories, and packing material such as bubble wrap. If you do not have packaging materials, you can purchase them at your nearest UPS Ground drop off location. Be sure to include main accessories such as power cord, humidifier, etc. Please, do not send modem or disposable supplies such as tubing, mask, etc.

Step 2: The Repair

Once we receive your machine, we will log it into our computer tracking system and send you an email advising that we have received your machine.  Next, we will schedule your CPAP machine for an evaluation, usually within a few days. Once completed, we will email you a detailed evaluation along with an estimate of cost for the repair.

If approved, we will email an invoice for the total repair cost, including return shipping. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you, usually within 3 business days, depending on current work volume and parts availability.

If declined, we will email an invoice for the return shipping only. If you would like to scrap and recycle your machine, the return shipping fee is waived and there will be no cost to you. We do not charge a fee for the evaluation.

Revised Estimates: There are times when we complete the repair and it fails during the run-in period. In this situation, your machine may require additional parts, in which case you will receive a revised estimate with the additional amount due. You can either approve the additional amount, or reply to the email to decline the repair. If declined, we will refund the original payment, less the return shipping cost.

Step 3: The Return

Once the repair has been completed, burned-in, and has passed all of the post-repair testing parameters, we will package your unit and ship it back to you via UPS Ground. Once shipped, you will receive an email containing a copy of the paid invoice along with the tracking number. Expedited shipping is available upon request for an extra charge.

Our CPAP repair center is located in the beautiful city of Ocala, Florida – horse capital of the world! Ocala is situated in north central Florida, a short drive from Jacksonville, Orlando, Tampa, and Gainesville.

Altra Service Professionals, inc.

815 NW 25th Ave Unit A

Ocala, FL  34475


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It depends on the manufacturer.

Philips Respironics: On the bottom. Note that REF = model number.

ResMed: On the rear of the machine.

There are so many reasons…where do we start!

  • We are a Factory Authorized Repair Center for Philips Respironics and ResMed.
  • Manufacturer Certified Repair Technicians – experience matters!
  • New, OEM parts to ensure a proper and quality repair.
  • Manufacturer Testing Software – we use the same software program to evaluate, calibrate, and recertify you CPAP as both Respironics and ResMed.
  • Honest and accurate CPAP machine evaluations – we are experts in CPAP machine repair.
  • Fast service – we know you need a good night sleep (and so does your spouse)!
  • Free Repair Estimate.
  • Free inbound UPS shipping label.
  • Easy process – schedule service online.
  • Affordable CPAP repair – commercial pricing for everyone. Not a business? That’s OK. Your price will be the same as if you were.
  • On site owners and users of CPAP therapy.
  • Give us a try – you won’t be disappointed!

ResMed AirCurve

Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$265 $350 $550
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$265 $390 $590

ResMed AirSense

Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$265 $350 $550
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$265 $350 $550
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$265 $350 $550

ResMed S9

Tier 1
H5i Humidifier $99
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$199 $295 $395
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$199 $250 $350
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$199 $295 $395
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$199 $225 $325
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$199 $475 $575
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$199 $395 $495

Respironics DreamStation

Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$195 – $245 $515 $665
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$195 – $245 $465 $615
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$195 – $245 $225 $375
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$195 – $245 $330 $480
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$195 – $245 $295 $445

Respironics System One

Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$225 $475 $595
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$225 $395 $525
Tier 1
System One Heater (All Models) $99
System One Heater (Add-on Issue) $75
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$225 $195 $325
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$225 $295 $425
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$225 $225 $350
Tier 1 – Blower Tier 2 – PC Board Tier 3 – Blower & Board
$225 $250 $375

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Here’s just a few more notes about the process:

  1. Once we receive your machine, we will evaluate it and determine the problem and associated cost to repair. We will email an estimate at that time for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you.
  2. If your machine requires a more expensive repair than originally indicated, then you will receive a revised invoice with the additional amount due. You can either pay to approve the additional amount, or decline the repair. If declined, we will refund the original payment, less the return shipping cost.
  3. How long will it take? We maintain an inventory for most parts needed to complete the repair. Once your payment is received, the repair is typically completed within 3 business days. Please note that this can vary based on our current repair volume and part backorders. Once the repair is completed and the unit passes the certification testing, you will receive an email from us with the paid invoice detailing the work performed and the tracking number for the return shipment.

Ready to schedule service? Click the blue button below!

Confused? Here’s an example of how to determine your repair cost:

My CPAP machine is loud. I have a System One 560P with heated humidifier. According to the Reported Problem chart, this issue is in Tier 1. Then I reference the Model and Pricing chart. I look for my model on the left side (4th unit down), then I follow that line to the right until I reach the column titled Tier 1. My System One repair cost based on this information is approximately $225.

Still confused? No problem. Give us a call and we can help you figure it out.

T C
09:06 05 Sep 19
I was getting run around from Medical West in St. Louis found Altra CPAP Repair and they are the best!! Honest and got my CPAP machine sent to RESMED and RESMED sent a new system . THANK YOU ALTRA
T C
23:40 04 Sep 19
I was getting run around from Medical West in St. Louis found Altra CPAP Repair and they are the best!! Honest and got my CPAP machine sent to RESMED and RESMED sent a new system . THANK YOU ALTRA
Rob Saldivar
15:09 26 Aug 19
Gary b
20:19 03 Jul 19
What a positive experience at Altra! From the ease of shipping, to the communication and detailed explanations of service needed. I can't recommend them enough. I live in the Northeast and it was like dealing with someone next door. It was also very affordable for someone on a fixed income. Thanks very much too, to Anthony Ingham and Laurie DeChello. It was nice to see some real names to make the experience personal. Good job everyone at Altra!Gary B
Derek Lucas
14:18 15 Mar 19
Janet Onnie
20:35 19 Feb 19
My cpap quit in the middle of the night. My medicare provider was no help. I delivered it to Altra the next day and before I was out of the parking lot they had identified the problem (the power pack was shot), and had a new part in hand. It was the happiest repair service experience ever. These folks are great!
Kayla Jenkins
14:18 11 Feb 19
That technician Matthew sure knows how to repair a CPAP!
Mark Linebaugh
20:55 26 Nov 18
Altra CPAP Repair is an amazing company. They have been servicing my Respironics CPAP macine now for 9 years. In that time they have gone above and beyond what would be expected from a service company multiple times but this last and most recent repair shows they are a company with a heart as well. I am on a fixed income and cannot afford to buy another new CPAP machine. I requested service and was told they could no longer work on this machine as Respironics no longer makes it and therefore doesn't support any parts replacement. However, Tony Ingham who I have had the pleasure of working with directly with their company in the past told me to send it in and they would dig up some parts to get it working again. Sure enough they had it repaired and back to me within 1 week. I want to thank Altra CPAP Repair and especially Tony Inghasm for their great service and customer support over the years and for caring about more than money. Obviously its a business and profit is the bottom line but they have shown me that satisfied customers and caring about individuals is also extremely important to their company. Thanks Altra and many thanks to Tony Inham!Mark Linebaugh
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