The most common question we receive is “How much will it cost to fix my CPAP machine”. To help answer this question, we developed a chart with approximate pricing for common problems.
Step 1: Choose the tier associated with the problem you are experiencing.
|Blank Data/Download Problem|
|Auto On/Off not functioning|
|shuts off *note: check power supply|
|Blinking Humidifier Icon|
|Partial, Cracked, Cloudy, or Blank Display|
Blower Motor & PC Board)
|Any Combination of Tier 1 & Tier 2 Problem|
Step 2: Find your model on the chart.
Step 3: Locate the box that intersects with your model and tier level. That is your approximate cost.
|Model & Estimated Price|
|Philips Respironics||ResMed||Tier 1||Tier 2||Tier 3|
|Remstar Plus (250P & 260P)||S8 & S9 Escape||$225||$250||$350|
|Remstar Pro (450P & 460P)||S8 & S9 Elite||$225||$275||$375|
|Remstar Auto (550P & 560P)||S8 & S9 Autoset/Elite Auto||$225||$325||$425|
|BiPAP Plus (650P & 660P)||S8 & S9 VPAP S, VPAP III||$225||$425||$525|
|BiPAP Auto (750P & 760P)||S8 & S9 VPAP Auto/Auto 25||$225||$495||$595|
|System One Heater (All Models)||H5i Humidifier||$99||n/a||n/a|
|System One Heater (Add-on Issue)||H5i Humidifier (Add-on Issue)||$75||n/a||n/a|
Here’s just a few more notes about the process:
- Once we receive your machine, we will evaluate it and determine the problem and associated cost to repair. We will email an estimate at that time for your review. If approved, we will email an invoice to you. There will be a link to make a secure payment. Once paid, we will complete the repair and return the machine to you.
- If your machine requires a more expensive repair than originally indicated, then you will receive a revised invoice with the additional amount due. You can either pay to approve the additional amount, or decline the repair. If declined, we will refund the original payment, less the return shipping cost.
- How long will it take? We maintain an inventory for most parts needed to complete the repair. Once your payment is received, the repair is typically completed within 3 business days. Please note that this can vary based on our current repair volume and part backorders. Once the repair is completed and the unit passes the certification testing, you will receive an email from us with the paid invoice detailing the work performed and the tracking number for the return shipment.
Ready to schedule service? Click the blue button below!
Confused? Here’s an example of how to determine your repair cost:
My CPAP machine is loud. I have a System One 560P with heated humidifier. According to the Reported Problem chart, this issue is in Tier 1. Then I reference the Model and Pricing chart. I look for my model on the left side (4th unit down), then I follow that line to the right until I reach the column titled Tier 1. My repair cost based on this information is approximately $225.
Still confused? No problem. Give us a call and we can help you figure it out.