Altra CPAP Repair Reviews
User reviews are so important in this digital age. It is a way for a potential customer to become more comfortable with an “internet” company by reading reviews from actual customers. If you are reading this, please consider leaving a review based on your experience with Altra CPAP Repair. To all that take the time to write a review, whether here or on another site, thank you for sharing your cpap repair experience!
Don W.
20:07 10 Mar 26
This is the second time I have used their service. AirSense 10 which still works great and AirSense 11 this time. Very quick and reasonable on repair costs. It couldn't be better or faster!
Michael S
18:42 07 Mar 26
Excellent service! Shipped them my CPAP machine using their pre-paid mailing label, and they quickly diagnosed the problem. The unit had to be sent to the manufacturer, Resmed. I was mailed what seems to be a brand-new machine. Altra saved me hundreds compared to buying myself a new one.
Doug D.
15:45 01 Mar 26
Could not have been any faster or easier. My repair works like new. Refreshing to see people who care for their customers
Emmett H.
02:09 19 Feb 26
Outstanding service. I brought my CPAP to Altra Service in the morning. In a couple of hours (~2), it was analyzed, parts replaced and returned fixed to me. I was ecstatic about the speed and quality of the repair. Thank you!
Shawn J.
09:29 15 Feb 26
What a great service…… I have (2) ResMed BiPAP machines. Both machines were making a disturbing whining sounds when I would breathe in. This annoyed my wife to no end….. I live in Apopka, Florida….. I drove up one day and they fixed my machine in about 45 minutes the first day…… what amazing service. I ended up driving back up to have my second machine repaired!! It was well worth the small amount paid for service compared to the crazy prices for these machines!! Great job!!
Sean R.
20:36 13 Feb 26
Elise M.
15:58 11 Feb 26
I was hesitant that my machine could be repaired, but this service was extremely efficient, fast and transparent. I had several phone calls with them and they did not try and upsell me. In the end, we decided together what made the most sense in terms of repair vs cost. I really cannot recommend them highly enough. My machine was repaired, thoroughly tested then packed perfectly for a safe return. These guys are legit. And it’s certainly less expensive than a new machine. Thank you for this service.
Joseph B.
13:08 11 Feb 26
This place is a life saver. After my machine quit working I got in contact with Altra Service and drove my cpap to them that morning at 2pm the same day they messaged me it was ready to pick up.
Carl T.
01:11 07 Feb 26
Fast and easy and saved me a ton of money
Dave W.
17:39 02 Feb 26
Thank you, they repaired my old ResMed 10 that I use in my fifth wheel as a back up. Did amazing job, had bad whistle to it. Damaged due to me using SoClean on it for past 5 years. It was repaired very fast, came back with all the original settings in it, well packaged. Definitely recommend u using them for CPAP repair needs.
Samuel H.
17:01 01 Feb 26
My CPAP is very old but it is nice to know there is a place that keeps my machine going. With no insurance I wouldn’t have a place like Altra. Thanks for keeping my health a priority.
Mark E.
18:26 28 Jan 26
Very professional service with outstanding customer service. I was impressed by the clear, expedited, and accurate communication from the outset. The website also was extremely clear, complete, and transparent on estimated costs and timing, helping me manage my expectations. These are true cPAP experts.
Jim M.
19:23 15 Jan 26
Excellent communications with Bob.. Brought my device in to the Ocala Branch and Bob checked it in and it was promptly diagonosed and serviced! Very pleased with he results! Thank you Bob for the great service experience!
Melbinner
19:51 27 Dec 25
It was a pleasure dealing with a company that does exactly what it says, for exactly the price they quote. I will use them again and happily recommend them to anybody who needs a CPAP repaired. AAA+++
F. T.
13:51 24 Dec 25
Shipped my CPAP to them on Saturday morning. They received, repaired, and had my unit back in the mail on Monday! Turnaround time was less than a week, and my unit runs like a champ. Laurie was my point of contact there and was a pleasure to work with. If your CPAP dies, you want these guys on your team. A+++
Bob L.
01:44 20 Dec 25
This is my third time to use them for service. Every time it’s been smooth and easy. The turnaround time was quick. I received my unit back within 8 days. Very professional and the documentation provided shows the quality control they use. If you need service, don’t think twice. They are upfront and honest. I appreciate that level of service.
US Hwy 1.
05:33 18 Dec 25
Very detailed info on website as what to expect and they delivered! Beyond EXCELLENT!!!
Andrew C.
12:56 11 Dec 25
My AirSense 11 recently broke and I was struggling. Someone referred me to Altra and I met Bob, who was very helpful and got things taken care of for me. I owe Bob a great debt of gratitude. Thanks!
Harvey R B.
16:07 06 Dec 25
I recently had my CPAP machine repaired, and I am very satisfied with the service provided. The repair was completed within a week, which was impressively quick. Throughout the process, the company kept me informed about the status of my machine, providing regular updates and making sure I knew what was happening at each stage. Their communication and efficiency made the experience smooth and reassuring. I recommend their repair service to anyone who needs prompt, reliable support for their CPAP equipment.
Laura P.
11:16 01 Dec 25
Every night hubby began getting warning "motor life exceeded" on aged ResMed S9. Found Altra online; spoke with owner Bob and shipped same day (Fort Myers to Ocala). Speedy turnaround; great price. Hoping machine will last another 15 years!
Kat H.
17:05 30 Nov 25
From contact to completion it was a pleasure to work with Altra Services. The machine was refurbished and is like new again. Highly recommend them.
Bankim G.
22:51 20 Nov 25
Had a crack on the side panel of my Cpap. Called them to see is they could fix it. Options were to UPS or drive up. I drove up, they had the parts, they also figured out my motor was running loud. Gave me the option to fix everything and they did so in a very timely manner. I was in and out within an hour. Very professional and helpful.
Thomas C.
00:52 15 Nov 25
Altra Service is a life saver! They replaced the blower and seals in my CPAP in less than an hour! This repair saved me hundreds of dollars.
Drs B.
15:31 08 Nov 25
They dealt with my AirMini problem expertly and expeditiously. WABurr
Howard B.
12:24 04 Nov 25
Altra Service Professionals saved the day for us again! Our Respironics Simply Go POC developed multiple issues just as we were preparing to leave on a cruise. Even though there was a spare parts shortage for this model, somehow they found everything needed to make it run like new and shipped it back in just one week.. Thank you Bob and crew!
Gary S.
15:36 01 Nov 25
Altra was great. They did exactly what they said they would do in a timely and effective manner. The price was good, the quality was good and the prompt communication was good. I highly recommend Altra.
Bob H.
18:27 31 Oct 25
I am very pleased with Altra. I sent my bi-pap on Monday and was returned completely repaired by Thurs. They are so easy to deal with...and quite fair. Thanks so much
Joseph F.
22:48 30 Oct 25
Found Altra online, contacted them via email, received a prompt response. Mailed CPAP on Monday, it was repaired and returned to me on Thursday. Wicked fast turnaround time. Very impressed and would definitely use again! Bob was very kind!
Suzanne T.
20:18 30 Oct 25
Bob was great! He answered the phone at Altra service and gave us excellent information about how their process works to make us feel at ease in shipping our bi pap machine to be repaired. We highly recommend them and are very happy with the great results with our now like new machine!
Steve B.
15:16 29 Oct 25
Ultra has a system in place that makes it very easy to ship and return your items. The unit came back looking like new. Everything is working perfectly. They even changed unit hours back to zero. I recommend this company 100%.
Sam S.
19:30 24 Oct 25
I was pleased with the responsiveness of the company. They answered my inquiries promptly and my repaired BiPAP humidifier was returned within a week. I also appreciated the note on the invoice that might avoid reoccurrence of the same problem.
Stephen M.
19:07 24 Oct 25
Bob and Team provided excellent communication, customer service and fixed my old CPAP (which had multiple issues) at a very reasonable price.Once they received my machine, the Diagnostics and Repairs were done in 24 hours and shipped back.This is old school customer service values. A breath of Spring as you don't find it much anymore.I highly recommend!
carmelo V.
17:19 24 Oct 25
Altar service professional is the most professional company I have ever worked with they repair my CPAP machine like new and on schedule there amazing.
Robert F.
00:08 16 Oct 25
The pros at Altra Service Professionals did an excellent job bringing my Airsense 10 Autoset CPAP machine back to life. My machine is like brand new. I don’t remember it ever being this quiet . Every step of the process went smoothly, from the time I sent it back, to the time it was returned fully repaired. Will definitely use Altra again. They were a pleasure to work with!!
Kayla S.
23:51 13 Oct 25
Incredible job! Great with communication, timely, kind and got the job done. Thank yall!
J G
17:47 13 Oct 25
Not sure why anyone would rate these folks less than 5 star.They have earned every bit of a 5 star review as far as I am concerned.Thank you for repairing my machine it’s my lifeline to a good nights sleep and now my machine is like new I can use it for traveling it is now my reliable back up. I am very happy with there service.Thank you,Thank you,Thank you.
Trammel
15:02 12 Oct 25
I recently sent in my AirCurve 10 for service with Altra Service Professionals after it reached its end-of-life hour counter. The entire experience was smooth and efficient from start to finish.Being able to print out a prepaid shipping label made getting the machine to them a breeze. They repaired and shipped it back the same day, which is almost unheard of these days. The team was courteous, professional, and clearly runs a smart, customer-first operation.They’re one of only two authorized repair centers for ResMed equipment, and after this experience, I can see why. Fast turnaround, clear communication, and zero hassle.Highly recommend them if you need CPAP or BiPAP repairs done right.
Barbara S.
18:56 10 Oct 25
I just want to say Thank you for the best and easiest repair we have ever had. Professional, organized, excellent communications. Thank you. We have another machine and we will be in touch. We appreciate so much.
John B.
19:41 09 Oct 25
Fast, great communication, and job done right the first time.My CPAP machine started making 'whale wheezing' noises when I breathed, so seemed like the motor had thrown a bearing or something. Sent it in, got a diagnosis and quote within 24hrs of them receiving it. I said "Yes, please" and they had it done and shipped back the next day.
Catherine R.
19:53 03 Oct 25
Altra service is the best. From the beginning the professionalism, promptness, and knowledge of the product was evident. The service was immediate and delivered as promised. If I need service again, they will be the ones I contact.
Bill B.
17:58 03 Oct 25
This company is excellent. They fixed my CPAP quickly for a very reasonable price. Bob and Laurie were courteous and very easy to work with. I would definitely use them again if my CPAP breaks.
Mario F.
10:21 02 Oct 25
These guys are incredible, they fix my reshmed air curve 10 in a very short amount of time, machine runs & look like new, extremely satisfied, will recommend to anyone.
James G.
18:17 28 Sep 25
Refreshing to deal with a well run company. Clear and communicatios.
Larry
16:00 23 Sep 25
I was introduced to Altraservice thru Resmed as an authorized repair center. The process was extremely easy. The customer service is excellent. I have used the service on 2 of my bipap machines. I highly recommend them.
Clay C.
02:06 21 Sep 25
Tried to fix bipap myself. Motor was dying and I replaced it. Still, it threw an error code. Explained all this to staff, called me the next day for pickup. Cost me less than 5% of a new unit!
Jonathan I.
16:00 29 Aug 25
These guys are great. My machine broke and wasn’t usable. They managed the warrantee replacement. It was all seamless and very easy. They also communicate very well and are very easy to work with.
Peggi I.
15:07 12 Aug 25
Very easy to get my CPAP sent in (printed out a mailing label and took it to UPS nearby). They told me how much to fix it (less than $300) and I gave approval. The turn around time was only a few days! It works great now! Easy, professional and fast! Top notch!
Donna C.
10:00 06 Aug 25
Thank you for servicing my bipap. All good now. Quick turn around. Keep on being a 5 star business. Great full you have a much lesser turn around than the manufacture.
Juliann R.
19:50 01 Aug 25
Ultra checked my machine, sent me an estimate, and repaired and shipped my repaired machine the same day. More time in transit than in repair. Highly recommended.
Guzzy and S.
21:54 05 Jul 25
Altra was a life saver.. Excellent service at a fair price. They will be my CPap go to.
Michael H.
21:44 05 Jul 25
All of the 5 star reviews are well deserved. I could not believe the fast, accurate service I received with no attempt to up sell. They rapidly fixed and returned my ResMed Airsense 10. As a side note, I have a ResMed Airsense 10 for travel and a ResMed Airsense 11 for home use. In my opinion, the ResMed Airsense 10 is the better of the 2 and well worth fixing.
William H.
14:29 03 Jul 25
Had my res med repared in april. Returned to me quickly. Still working well. Very happy with service.
Kathy S.
22:13 28 Apr 25
Last week I contacted them about repairing my Resmed AirSense 10. When I came to drop it off, they asked if I wanted to wait. I said sure and 30 minutes and $275 later, I took home my repaired CPAP machine. I have been sleeping soundly ever since. Fabulous service!
Todd F.
13:34 18 Apr 25
This place is a joke. My machine was there for weeks, when I called they claimed they didn't have it, then found it on the loading dock. It took several more weeks to get a quote, as they were in the middle of moving to a new building. When I finally received it back, it had bad noise when turned on, sent it back, had to wait again because their repair guy quit. Oh, if you do use them, there 'free shipping' only insures your $3,000 machine for $100. So yeah, if UPS loses or damages your box, you're SOL.
mpa01
12:59 07 Apr 25
I recommend Altra Service Professionals, Inc., if you need your CPAP machine repaired. Their website is user-friendly, they kept me updated throughout, and the entire process took less than a week from start to finish. I am happily using my ResMed CPAP machine again.
debbie S.
21:00 02 Apr 25
If every business operated like this one, the world would be a better place. Please do not hesitate to use this company. In less than a week from the damage to my Airsense 11, I have received my repaired machine. Excellent experience in every possible way.
Marvin W.
03:09 27 Mar 25
Quality work, prompt turn around, reasonable prices. My portable oxygen concentrator was returned and worked like new. What could be better. Very satisfied new customer. Thanks.
Brenda
23:06 25 Mar 25
I'm totally impressed with the ease of using Altra and appreciate their professionalism with speedy communication. They fixed my Caire Freestyle Comfort for a reasonable price and did so quickly. Don't hesitate to contact them if your equipment needs fixing.
Kevin S.
06:29 24 Mar 25
Air Mini - I needed a repair on my Air Mini. Altra CPAP Services offers a replacement where you trade in your unit and receive a new one at a very affordable and reasonable price. It was quick, easy and they really helped me every step of the way - from returning my unit, keeping me updated every step, and then receiving my replacement (which was brand new!) much sooner than I had anticipated. I highly recommend them! Thank you Laurie and Bob!!! - Sincerely, Kevin
Jean W.
14:31 21 Mar 25
Merci à l`équipe de altraservice.Mon appareil est de retour et j`ai bien dormi grâce à l`excellent travail fait sur mon Cpap.Mon appareil est comme neuf.Merci encore.Jean W.
mitchell F.
23:27 11 Mar 25
THANK YOU FOR BEING TRULY PROFESSIONAL. I AM EXTREMELY SATISFIED.
Denis omar B.
23:51 09 Mar 25
Chaz W.
13:20 26 Feb 25
Quick turnaround, fixed issue at a good cost point.
Erika H.
22:38 21 Feb 25
I had a great experience. They are professional, quick, and affordable. They saved me so much money by fixing my cpap. And the customer service is top notch. Thank you!
ted G.
17:11 19 Feb 25
Altra Service Professionals truly are professionals. They have always taken care of Handi Medical's needs. We thank you very much and greatly appreciate it. Ted R. Garding
Brittany Doulaye S.
19:04 13 Feb 25
Christopher B.
13:18 12 Jan 25
Fast and efficient service. Thanks again!
Patrick C
18:26 26 Dec 24
Very pleased with the timeliness of Altra Service, even during the holiday season. They determined that my POC was still under warranty. So, I was invoiced only for shipping. I plan to use them for any future service needs.
J L.
18:37 12 Dec 24
The Manufacturer of my portable oxygen concentrator recommended Altra Service for a diagnosis and repair. I sent my concentrator via UPS and received an email from Bob with the good news that my machine was still under extended warranty. Bob made the necessary repairs and quickly sent it back to me. I paid the UPS charges both ways but there was no charge for the repairs. Bob was so very nice on the phone and thanks to his extended research, he found out about my warranty. I cannot say enough good things about him and his company. They most definitely can be trusted! Thank you Bob!!!
Corey F.
23:07 30 Nov 24
Outstanding service and professionalism. I was hesitant to ship from coast to coast but I'm glad I did now. I highly recommend this company!
Balboa
23:43 26 Nov 24
Great service repair for my CPAP machine and glad I found this very professional company.
Teresa T.
14:13 23 Nov 24
Very pleased with the repairs done to my husband's cpap machine. Company was responsive and efficient. Took less than a week from shipping to return and we both were able to sleep again last night. Thank YOU Altra Service.
Peter F.
19:09 17 Nov 24
Outstanding service for my Philips SimplyGoOxygen Concentrator. Very happy that this family-owned business exists for customers of giant Philips. Which could care less!
Michael J.
17:25 12 Nov 24
Very responsive very quick service. Great to do business with.
Michael S.
13:43 21 Aug 24
Great CPAP repair service and experience. Response was quick and the cost was fair. I highly recommend Altra Service Professionals for CPAP repairs.
Bandit D.
14:53 08 Jun 24
Good price on a refurbished unit well package works out of the box. Sandy, Bandit dog the picture was my best friend who passed recently.
Gregg King (.
19:15 06 Jun 24
Good people
Everett G.
14:54 21 May 24
The place is a little tricky to get into the address is on the side of the building as soon as you pass that you'll see a driveway and down that driveway or two docks the first DOC is for a tile store the second one is for Altra. You have the option of backing in and backing down into their dock or you can turn on the street before them and and then turn into the driveway and come around back and try it from that direction either way it can be tight and challenging I'm going to post a few pictures to give you an idea the staff is very friendly
Rod M.
17:56 09 May 24
Just had my concentrators serviced and despite them being in the middle of a move to another location they were professional and timely on the service off my machines. Bob and his team are always great to work, with a special shout out to Tech Ryan for his work and keeping me informed on progress. Highly recommend them, you won’t be disappointed.. Thanks again Bob and Ryan, much appreciated. Rod & Lana McCool
Melinda G.
17:07 10 Apr 24
They were pleasant and professional and figured out what was wrong with my Simply Go in a very timely manner! Would definitely recommend.
Pamela N.
10:47 22 Mar 24
Ryan and his team were excellent. All communication was professional and the service was excellent. They fixed my CPAP on time with zero concerns.
Daniel B
05:14 07 Mar 24
Fast, friendly, helpful and professional. I was worried how the repair for my ResMed 10 would unfold, but was very pleasantly surprised.
Richard S.
21:06 10 Feb 24
explained everything to me, i knew what they were talking about everything about the transaction was very easy sent my unit in i approved the work and my unit was back within a week very satisfied would use them in a second
Katja C.
14:30 17 Jan 24
Had my machine previously repaired by SleepQuest and it broke again not long after 🙁 Then worked with Altra and the machine has been running perfectly for a good year now. It was fast, affordable, and fixed the problem.
Keith H.
16:43 15 Jan 24
I had an excellent experience with the people at Altra SP. My CPAP was repaired speedily and seemingly effectively over the Xmas and New Year period 2023/4. There was a minor email issue which slightly delayed the repair and return process but I was not inconvenienced. I was initially apprehensive but rapidly reassured by the responsive and friendly exchanges with Altra. (To those who weren't happy with their service I would suggest that an open and polite approach is helpful.) Thanks Tony, Cassidy and everyone else involved in the repair.
R. Garland H.
20:04 21 Dec 23
Had to send machine back because it wasn’t fixed right the first time. I asked that they pay shipping both ways since I had to send it back. The guy refused and said if I wanted my machine returned, then I had to pay return shipping, period. I asked to speak to his supervisor and he told me he didn’t have one. When I told him I would file a complaint with the Better Business Bureau, he told me that they don’t belong to the BBB, go ahead. He then sent me a nasty text message telling me you have to pay to belong to the BBB and addressed me as “Big man”He also informed me, “We are the ONLY Certified service center” for these machines. Good luck!
Dominick N.
21:09 19 Dec 23
Prompt service and job well done. I would recommend these folks without hesitation.
Bob M.
14:35 02 Dec 23
The BEST customer service experience I’ve had all year thanks to Altra and Andrew in Berlin Ct. They found and fixed my CPAP problem in less than a day and had me back to sleep that night. Competent, helpful and understanding of the importance to the client. Thanks Altra & Andrew. 6 ⭐️’S
Jim S.
16:32 29 Nov 23
Great service! The problem with my CPAP unit was diagnosed quickly upon receipt, repaired, tested and returned within four days.
Charles H.
13:56 20 Nov 23
Had a problem with my CPAP machine. Took it in. The techs were able to diagnose and fix the problem while I was standing there. Very competent and very pleasant to deal with. I highly recommend them.
Jean P.
17:41 10 Nov 23
very easy process to send my husband's Cpap machine to have it repaired.
Jodi D.
17:09 10 Nov 23
Most competent and professional service. They did everything they said they would do, in a timely manner. I am thrilled with the result. They didn’t just fix the whining motor - my unit is now silent! What a gift!!
gerardisom
12:44 06 Nov 23
Sent my CPAP machine to be repaired and the turnaround was quick, and my machine works perfectly again.
Bill A.
13:13 25 Oct 23
I sent my cpap to them on 10/12/23 they received it on 10/16/23 it was repaired and on its way back to me on 10/20/23. GOOD JOB! My cpap now is quieter than it was when new. Very pleased!!!
jim F.
12:11 24 Oct 23
Sent my noisy CPAP to them from MA to FL. They repaired and sent back to me in 11 days (2 were the weekend when closed). When I turned it on, I thought it was broken because it was so quiet. THANK YOU. Great job. Highly recommend them.
Brian H.
15:29 20 Oct 23
Spoke with Service Rep who explained things clearly and then did what he said he was going to do - couldn't be happier! Very professional.
Shawn
20:18 15 Oct 23
Sent to Repair Authority just for routine service that wanted over $600 to rebuild something that was working. I got it back and sent it to Altra Servic Professionals they charged me $45 for full diagnostic and routine service. You tell me who you think the honest merchant is.Year later sent one in for repair and it was back in two days and ready to go.
Joseph C.
14:55 13 Oct 23
I agree with other posts. I was skeptical that this would end up being money out the window having to send my machine in and waiting. But I was so happy with their process. I sent my machine in, about 5 days later, I received an email that they received my machine. 2 days later, I got an email explaining what was needed (again, I thought for sure they would say both board and motor would need replacing whether they were both bad or not, but no, they told me it only needed a motor) along with an estimate of 275 I think. I approved via reply. About 5 days later I received my machine back and it is working like new! I never do reviews, but you guys deserve it. Thanks so much.
Steven G.
12:53 27 Sep 23
This place is amazing. Great communication, quick turnaround. I wish everyone was this focused on the Customer. Thank you for a great experience.
A U
14:11 23 Sep 23
A VERY CLEVER $CAM , it works like this. On their website you fill out a web form specifying the make, model and the serial number of your equipment. You are then redirected to a UPS site where you print a shipping label. You then package and ship your equipment with the label you printed. Afterwards you receive an email saying that they don't service your make and model. You protest by saying but the web form, I was very accurate! they respond by saying that people are ignorant and they will type anything into it, I tested this by typing complete gibberish and I still received a shipping label. Why is that? Well, for a price of a shipping label they can receive free medical equipment. I pointed that out and Alta said why would the want that? We don't even fix it. Let me ask, why would I want your broken boat, your broken gold chain, your broken Mercedes Benz? Because it has value. Be very cautious with these people, I l already have contacted Florida AG Office on this matter. How many more sick people have fallen into this trap?